Service Now Developer
Dimension Data
Cape Town, South Africa
21d ago

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The Senior IT Application Developer / Team Leader consults with internal clients about the technology environment with medium to high complexity.

They translate business requirements into technology terms and develop more complex algorithms and programming code for software solutions.

The primary objective of the Senior IT Application Developer / Team Leader is to design, test, implement and maintain software code that enables computer systems to perform specific tasks.

They assist with determining how technology can be applied to meet client needs.


Senior IT Application Developer / Team Leaders work closely with the Business Analysts and receive detailed business / user requirement specifications that identify the goal of the program and use this to assist with the preparation of a functional requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.

They analyse the business requirements and ensure that the designed solution meets these requirements. He / she meets with clients and / or Business Analysts to understand the project scope before writing the code.


They are responsible for writing step-by-step instructions that direct computers to process information and are required to work on a wide range of projects with medium complexity.

They design the logic that delivers the computing system functionality. The Senior IT Application Developer / Team Leader takes responsibility for documenting the code that he / she has written into a process that enables application use and security.

These individuals transform the detailed requirements into a complete, detailed systems design document which focuses on how to deliver the required functionality.

They perform proof of concept as and when required. They also compile detailed technical specifications based on their designs for developers or IT Programmers to implement.


The Senior IT Application Developer / Team Leader converts a design into a complete information system including acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs and performing test readiness review and procurement activities.

The Senior IT Application Developer / Team Leader ensures that throughout the development phase, the process is documented.

He / she develops procedures for application use and security.

Integration and Testing

Once the application has been designed, the Senior IT Application Developer / Team Leader tests the program prior to its deployment and release.

If the test does not deliver the required results, the Senior IT Application Developer / Team Leader examines the program errors in logic and data and makes the necessary corrections and if required, escalates the problem to the IT Application Manager.

In so doing, they perform debugging and data resolution activities.


The Senior IT Application Developer / Team Leader works with the IT Application Manager, Project and Technical teams to assist with the installation and deployment of the application.

This includes implementation preparation, implementation of the solution into a production environment and resolution of any problems identified in the integration and test phases.


These individuals are required to write and distribute the task descriptions in a production environment to operate and maintain the solution they have designed and implemented.

This includes post implementation and in process reviews.

Mentor / coach

The Senior IT Application Developer / Team Leader acts as a mentor for younger developers. They motivate their teams and ensure that they have the necessary tools to successfully do their jobs.

Behavioural skills

Senior IT Application Developer / Team Leaders have expert knowledge on multi-technology application design best practice which enables them to act as trusted advisors to internal clients on optimal application designs.

They take holistic views of such application environments including hardware platforms, applications, databases, operating systems and storage.

They have knowledge of all Dimension Data and the relevant vendor and / or partner product, service and solution lines. They usually assume the role of the technical leaders for new application projects.

Senior IT Application Developer / Team Leaders are able to work with abstract concepts and have sound problem solving and analytical skills.

They are able to communicate effectively with a variety of stakeholders, including the technical teams and clients. They demonstrate impeccable attention to detail and work well within a team environment.

They have good knowledge of project management principles and they ensure that projects with clients are executed accordingly.

They display strong client service orientation and strive for client engagement. They continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes and tools.

What would make you a good fit for this role?

  • Degree or diploma in Information Systems would be preferred
  • 4+ years’ experience with web application development (JavaScript, HTML, CSS)
  • 4+ years of experience with one or more JavaScript frameworks (React, Angular)
  • Experience with git version control
  • Experience working in agile development environments
  • Experience working in agile development environments
  • Technical understanding and experience in the following domains : o Networks, Internet, modern protocols and email, SMTP, POP3 o Scripting through JavaScript, CSS, XML o HTML and XHTML o AJAX
  • Experience in web services, via APIs (Soap or Rest)
  • Knowledge of relational databases
  • Understanding ITIL principles
  • Understanding of systems in general
  • Analytical skills with attention to detail
  • Practical experience in Agile development
  • JIRA / Confluence experience
  • Ability to quickly learn and apply new concepts
  • Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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