Large retailer seeks WMS Superuser in their Cape Town based Distribution Centre to identify user needs and ensure system compliance of all users.
Ensure the DC has sufficient Operational IT equipment, to ensure SOPs are followed accordingly and analyse system problems to ensure continuous uptime in production environment. Duties :
Ensure all usernames are consistent across all operational systems
Data analysis and interpretation of data, creation of dashboards and automation of reports
Manage license requirements for all operational systems in the facility to ensure accurate numbers and renewal of required licenses with the respective stakeholders.
Ensures that procedures exist at relevant facility to guarantee client service, productivity, as well as facilities and equipment maintenance
Document all system changes and ensure the management of version control is in place for all SOP’s relevant to the facility and functions.
Ensure monthly audits Ensure IT register is kept up to date with, active, ageing, broken, in for repairs, decommissioned etc... of equipment
Pre and Post Warehouse Management System (WMS) implementation support and coordination.
Diagnose system problems, and monitor networks to ensure their availability to users.
Responsible to test and coordinate modifications to the system when needed, and troubleshoot software and hardware EUC problems when they occur.
Ensure system compliance by all users to ensure SOP is followed accordingly.
Effectively build a strong working relationship with Pepkor IT to resolve complex issues.
Produce and develop operational reports on a daily, weekly and monthly basis to support operations teams.
Respond timeously to all inquiries about WMS and / or other related computer / system related issues
Point of contact for all WMS, WCS, Telematics, Per4mer, Cloud link, Biometrics, G-suite and other operational system issues and must work with vendors to resolve issues timeously.
Provide support to DC Management team to resolve equipment and or system errors
Gate keeper of all IT equipment for the DC, i.e. repairs, replacements and requirements between IT techs and the DC.
A tertiary qualification of a technical and analytical nature e.g. Information Technology / logistics qualification
Advanced Certificate in Microsoft office advanced Excel
Experience with RF / WCS / WMS
Wi-Fi experience / RF systems and talkman equipment experience
1-2 years systems superuser experience
Must be proficient in Microsoft Office
Minimum 3 years of operations’ experience working across all departments of warehousing
Minimum 2 years technical experience working with warehouse management systems, warehouse control systems, production and vehicle telematics systems.