COO Shares Services
Exceed Human Resource Consultants
Cape Town, Western Cape, ZA
5d ago
source : JobVine

Reference : 6028 SJJob

Description

Lead and develop synergies across the team supporting the COO areasEffective internal stakeholder management with areas that contribute towards the success of the COO value chain and the interplay with Commercial, Co-ordinate across peers and executive leadership team to ensure the submission of annual plans (i.e.

POPs), quarterly updates (QBR) and monthly submissions to BNP PF CentralDeliver the compliance of procedures and policies across the areas by strengthening the first line of defenceEnsure the monitoring and delivery of audit remediation recommendationsSupport the respective Executives to ensure the governance of partners and vendors and ensure service levels are metEffective budget and cost management for the COO value chainCentralisaiton of workforce, dialler and QA management across COO value chainReporting and management across the COO value chainProvide thought leadership and best practice to ensure competitive advantageDevelop and manage relationships with key internal and external stakeholders to enable the company to meet its strategic objectivesEffective integration with BNP group teams and delivery of group requirementsLead direct reports and their teams to ensure optimal performance, engagement and successionQualifications : Appropriate Bachelors Degree or higher 10 years senior management experience within a BPO / Financial Services Experience in developing and operationalising strategies Experience in managing outsourced providers and SLAs

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