Claims Agent: Insurance
Innovation Group
Johannesburg, South Africa
4d ago


We are currently recruiting proactive, organised claims consultants to join our Insurance Claims team. Successful candidates will assume responsibility for :

  • Engaging with claimants and / or service providers to request claims information to process claims - including via written correspondence and phone calls.
  • Evaluating claims based on documentation received including responses from claimants and providers.
  • Minimum requirements

    The minimum requirements for the role are :

  • A Matric Certificate or Equivalent NQF Level 4 Qualification
  • RE 5
  • FAIS min 60 credits with a requirement to obtain full FAIS within 2 years of DOFA
  • A minimum of 3 years' experience working in a claim's environment
  • A minimum of 6 months short term insurance claims experience and / or a minimum of 1-year Call Centre experience
  • Responsibilities

    Areas of responsibilities include, but are not limited to :

  • Authorise claims in accordance with policy parameters.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Calculate claims amounts
  • Finalize and close off claims when all information is available.
  • Ensure that all quotes and Assessment reports are validated prior to deciding on the claim.
  • Validate and confirm cover immediately after registering of the claim.
  • Appoint assessor / SP for inspection within 24 hours
  • To apply for the position, please send a detailed cover letter and CV to

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