Erp Application Support Consultant
Staff Solutions Recruitment
Cape Town, Western Cape
6d ago
source : findojobs-za

Job Description : The successful applicant will be responsible for the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market & Client engagement to better understand their business needs and to translate this into IT terms.

Duties : Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried outEffective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding callsAssist and guide organizations to achieve maximum profit and improved controls in a highly competitive marketDeconstruct client issues and analyse the various business solutions in all regions, via various communication channelsEscalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)Select and explain the best solution to solving the clients query, whether it be general system usage, or higher-level queriesRender functional business support to the customer via telephonic, email, Skype and Team ViewerUnderstand the client business processes and associated financialsJob Requirements : BCom or degree in Information Systems would be advantageousKnowledge and prior experience in accounting systemsKnowledge of databases and application development environmentsMinimum of 3-year experience in similar positionAnalytical and problem-solving skills with reference to businessExceptional communication and people skillsValid Drivers LicenceWillingness to travel within the Gauteng area

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