Technical Quality Lead, Tmea
Tate & Lyle
Gauteng, South Africa
8h ago
source : findojobs-za

Technical Quality Lead, TMEATate & Lyle. 3.4 - Johannesburg, Gauteng. Title : Technical Quality Lead, TMEA. Location : Kya Sands, Johannesburg.

Reports to : Supply Chain Director, TMEA. The purpose of this role is to be a key point of contact between internal and external customers for all quality and food safety related queries and to proactively engage with the Commercial team (SI / FS Sales, Product Management), ATS and Quality Team as required to successfully resolve quality roadblocks while providing quality and food safety support to key customers in terms of enquiries, questionnaires, portals, surveys, customer specification updates, nutritional data, religious certifications, export certifications and other information as required for all EMEA SI and SFS sites.

  • Key Accountabilities : . To proactively support the implementation of VIOS in collaboration with CSA and SAM’s for non-standard TQ work.
  • To proactively support key business processes such as MOC, QMM, PLM Workflow approvals, IPX, IAP and others as required by the nature of the role to ensure all changes to specifications, policies, customer requirements and legislation updates are effectively communicated, controlled, approved and implemented to mitigate risk to the business.
  • To proactively work in collaboration with ISIT and CI Teams to identify & implement opportunities to automate manual TQ tasks and reduce time taken to respond to customer enquiries.
  • To develop SLA’s and metrics in collaboration with key stakeholders which are fit for purpose for standard and non-standard work and achieve SLA’s.

    To work in collaboration with CSA and SAM’s to implement VIOS.. To continually develop yourself and the TQ team to ensure we have a team that is Fit for the Future.

    To successfully negotiate specification changes with all key stakeholders (internal and external). To fulfil any other reasonable requests to support the business / key stakeholders.

    Development of an effective and integrated high performing EMEA TQ team to deliver on agreed SLA’s for all customers.. Establishment of regular review meetings with key stakeholders to identify and implement improvement opportunities relating to ways of workings and processes to enable a more proactive approach to continuous improvement.

  • Integration of Kya Sands quality and food safety requests into TQ TMEA. Delivering and communicating timely customer complaint responses with Mfg.
  • Partnership teams and customers.. Continuing to present Sales / PM with spec review options and associated costs before circling back to customer.

  • Continuing open communication with all regions including collecting VOC service expectations and competitor deliverables for CA services.
  • Maintaining customer portals to ensure accurate and up to date information is available at all times. Simplify information sources to enable One source of the Truth and easy access and navigation of information.
  • Achievement of specific team and individual objectives. Promotes a cross functional integrated approach to achieve and deliver all SLA’s (SI and SFS).

    Effective use of the EMEA TQ portal for logging, managing and tracking customer enquiries. Skills and experience required : .

    Related qualification in Food Sciences. Trained to Level 4 (Advanced Standard) in Food Safety & HACCP or equivalent level of knowledge and experience (desired).

    Significant experience of quality management within the food industry (at least 5 years) and robust understanding of legislation relating to the food industry.

  • Thorough understanding and working knowledge of Food safety, HACCP and all GFSI standards and other customer standards.
  • Ability to manage change and effectively pass on the information in a concise and effective manner to ensure smooth transition and compliance.

    Ability to provide concise and accurate reports in a timely manner which are easily understood by end users. Experience of working in a FMCG environment.

    Diplomacy and strong interpersonal skills. Effective communicator both verbally and written.. Effective influencing and negotiating skills.

    Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.. Thousands of employers search for candidates on Indeed.

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