Hexagon Mining is part of the Hexagon Group, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.
Hexagon is a global company with over 16,000 employees.
Our Vision : To be the number one smart technology partner for integrated life-of-mine solutions.
Our Mission : Hexagon Mining is committed to Shaping Smart Change by optimizing design, planning, and operations for safer, more productive mines.
Our Values : We are profit driven, We are professional, We are innovative, We are engaged, We are customer focused, We are entrepreneurial.
Purpose of Position :
To ensure Hexagon Mining’s, Mine Operation systems at customer mine sites operate effectively and deliver tangible value to our customers mining operations
To provide training, instruction and advice to our customers on the effective use and operation of Hexagon Mining’s Mine Operation systems
To repair, install, configure, commission and support electronic, microprocessor-based systems and radio communications equipment including issue identification and resolution for equipment based on our customer mine sites and on Hexagon Mining’s premises
Education / Credentials
Year 12 Senior Certificate or equivalent
Trade certificate in Electronics, Industrial Electronics, Instrumentation, Communications,
Manual car drivers license
Demonstrated customer service experience
Demonstrated experience troubleshooting and repairing electronics systems (to component level)
Demonstrated work experience in on site installation, system configuration, commissioning, troubleshooting and repair
Background in industrial electronics, radio, television or similar
Substantial demonstrated experience in supporting, diagnosing and troubleshooting diverse and varied environments with a particular focus on electronic / electrical repairs
Critical Knowledge, Skills and Abilities
Keen interest in providing a superior level of customer service and support to our clients
Willingness to learn new skills and be trained in Hexagon Mining’s electronic products
Ability to work proactively with minimal supervision
Ability to work effectively in a team environment
Strong written and verbal communication skills
Strong interpersonal and negotiation skills
Good computing skills (firmware and software loading and management, trouble-shooting, administration tasks and email)
Basic knowledge / understanding of LANs, WANs, working with DOS (desirable)