Support Engineer
Leica Geosystems AG
South Africa
9d ago

SUPPORT ENGINEER

Hexagon Mining is part of the Hexagon Group, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.

Hexagon is a global company with over 16,000 employees.

Our Vision : To be the number one smart technology partner for integrated life-of-mine solutions.

Our Mission : Hexagon Mining is committed to Shaping Smart Change by optimizing design, planning, and operations for safer, more productive mines.

Our Values : We are profit driven, We are professional, We are innovative, We are engaged, We are customer focused, We are entrepreneurial.

Purpose of Position :

  • To ensure Hexagon Mining’s, Mine Operation systems at customer mine sites operate effectively and deliver tangible value to our customers mining operations
  • To provide training, instruction and advice to our customers on the effective use and operation of Hexagon Mining’s Mine Operation systems
  • To repair, install, configure, commission and support electronic, microprocessor-based systems and radio communications equipment including issue identification and resolution for equipment based on our customer mine sites and on Hexagon Mining’s premises
  • Education / Credentials

  • Year 12 Senior Certificate or equivalent
  • Trade certificate in Electronics, Industrial Electronics, Instrumentation, Communications,
  • Manual car drivers license
  • Experience

  • Demonstrated customer service experience
  • Demonstrated experience troubleshooting and repairing electronics systems (to component level)
  • Demonstrated work experience in on site installation, system configuration, commissioning, troubleshooting and repair
  • Background in industrial electronics, radio, television or similar
  • Substantial demonstrated experience in supporting, diagnosing and troubleshooting diverse and varied environments with a particular focus on electronic / electrical repairs
  • Critical Knowledge, Skills and Abilities

  • Keen interest in providing a superior level of customer service and support to our clients
  • Willingness to learn new skills and be trained in Hexagon Mining’s electronic products
  • Ability to work proactively with minimal supervision
  • Ability to work effectively in a team environment
  • Strong written and verbal communication skills
  • Strong interpersonal and negotiation skills
  • Good computing skills (firmware and software loading and management, trouble-shooting, administration tasks and email)
  • Basic knowledge / understanding of LANs, WANs, working with DOS (desirable)
  • Apply
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