technically orientated leader who will be able to fram ill-definited problem statements into opportunities to extract value through the management of motor claims cost, while ensuring the optimal customer service outcomes. Job Responsibilities
End-to-end management of motor claims cost to achieve target loss ratio.
Establishing and maintaining adequate remuneration structures for : Panelbeaters, Vehicle rental agencies, Autoglass suppliers;
Vehicle parts suppliers; Towing companies; Vehicle salvage companies, vehicle service centres; vehicle replacement companies; assessment centres.
Contribute to the optimisation of assessment, claims fulfillment and control environment processes.
Assess and evaluate the business case of the opportunity or challenge encountered through business scenarios across the following business functions : - claims administration, assessing, actuarial, business intelligence, IT, Risk and Compliance, Finance and Payroll.
Project management of initiatives identified to extract value in order to balance the following key performance areas : - claims cost management, customer services outcomes and Transformation / B-BBEE.
Accurate and timeous reporting of relevant management information to the Head, Support Services.
Develop procurement policies, procedures and processes.
Budget planning and cost management.
Build strategic, professional and ethical relationships with internal and external clients and suppliers.
Continuous improvement of training methods, performance measurements systems and underwriting standards.
Ensure procurement functions comply with the company policies, procedures and IT standards, focussing on standardisation of processes.
Overseeing department staffing, recruitment and selection.
Performance management including management of disciplinary processes.
Participation and adherence to voluntary and regulatory bodies.
Claims cost management
Assess and evaluate the adequacy and effectiveness of service provider controls, processes and procedures through : Data Analysis, risk identification and evaluation, control implementation, process mapping and audit design.
Lead a team to deliver on audit requirements : - Audit allocation, recoveries, reporting, competency testing,
Lead a team to ensure that the following is administered to supported procurement processes with regards to services providers : - Online portal, Application and Due Diligence, Profiles, Roadshows and Communication.
People Specification Essential Qualifications - NQF Level
Advanced Diplomas / National 1st Degrees
Matric / Grade 12 / National Senior Certificate
Actuarial, Chartered Accounting or Engineering degree beneficial
Type of Exposure
Conducting root cause analysis
Analysing situations or data that requires an in depth evaluation of multiple factors
Developing ways to minimize risks
Managing conflict situations
Influencing stakeholders to obtain buy-in for concepts and ideas
Sharing information in different ways to increase stakeholders understanding
Challenging the status quo with a view to improving the environment or peoples understanding
Working knowledge of contracts
Managing multiple projects
Conducting market research to identify trends and formulate strategies or action plans
Minimum Experience Level
Minimum 3-5 years technical experience AND
Minimum 3 - 5 years management experience.
Short Term Motor Insurance experience (essential)
Technical / Professional Knowledge
Business terms and definitions
Governance, Risk and Controls
Principles of financial management
Principles of project management
Relevant software and systems knowledge
Relevant regulatory, compliance and risk legislation
Building Trusting Relationships
Sustaining Customer Satisfaction
Technical / Professional Knowledge and Skills