Noc Service Desk Agent
Comsol Pty Ltd
Pretoria, Gauteng
6d ago
source : findojobs-za

The NOC Service Desk Agent will proactively monitor and log incidents while doing first line investigations and diagnosis to quickly restore services within SLA.

The NOC Agent will be the first point of contact.*Critical Outputs : * Maintaining a good relationship with internal and external customers.

Attending to all calls, inbound and outbound, from internal and external customers within SLA. Logging calls and incidents.

Telephone and standby duty. Regular reports and mailers to customers. Providing thorough and efficient feedback to clients.

Management of relevant stakeholders. System support and maintenance. Pro-active monitoring of all elements and services.

Chasing up outstanding events / incidents. Positively contribute towards team achievement of established performance targets.

To ensure that all telephone calls are dealt with in a professional, prompt and courteous manner. To ensure e-mails are handled correctly and promptly.

To maintain a high level of customer service while dealing with all helpdesk calls for all clients using the helpdesk systems provided.

Adhere to company policy and procedure at all times. Undertake all duties pertaining to the shift being worked. Effective handover of information and responsibilities at the end of any shift *Requirements : * Matric / Grade 12 Computer literate on MS Office (Word, Excel, Visio etc.

Good written and verbal communication skills Minimum 3years experience as Helpdesk Operator or other relevant experience ITIL Foundation v3 Fluent in English (Speaking, listening and writing) Wireless technology knowledge advantageous A+ N+ required CCNA knowledge Advantageous Shift work will be requiredMarket related*Critical Outputs : * Maintaining a good relationship with internal and external customers.

Attending to all calls, inbound and outbound, from internal and external customers within SLA. Logging calls and incidents.

Telephone and standby duty. Regular reports and mailers to customers. Providing thorough and efficient feedback to clients.

Management of relevant stakeholders. System support and maintenance. Pro-active monitoring of all elements and services.

Chasing up outstanding events / incidents. Positively contribute towards team achievement of established performance targets.

To ensure that all telephone calls are dealt with in a professional, prompt and courteous manner. To ensure e-mails are handled correctly and promptly.

To maintain a high level of customer service while dealing with all helpdesk calls for all clients using the helpdesk systems provided.

Adhere to company policy and procedure at all times. Undertake all duties pertaining to the shift being worked. Effective handover of information and responsibilities at the end of any shift *Requirements : * Matric / Grade 12 Computer literate on MS Office (Word, Excel, Visio etc.

Good written and verbal communication skills Minimum 3years experience as Helpdesk Operator or other relevant experience ITIL Foundation v3 Fluent in English (Speaking, listening and writing) Wireless technology knowledge advantageous A+ N+ required CCNA knowledge Advantageous Shift work will be required

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