Implementation Coordinator
Multi Search
Durban, South Africa
1d ago
source : Job Placements

CORE PURPOSE OF THE JOB

The candidate will provide both an Implementation and Platform Support Role by :

  • Ensuring that the client requirement brief is documented correctly.
  • Ensuring that the system is suitably set up for its intended purposes.
  • Ensuring the quality of the system by supporting system users.
  • Provide customer satisfaction by meeting or exceeding implementation expectations.
  • COMPETENCIES REQUIRED

    Skills and Knowledge :

  • 3 Year Diploma or Degree in I.T and Software Development
  • Knowledge of SQL and Visual Studio
  • Knowledge of PowerBI
  • Microsoft Advanced level (Excel & Word) and Office 360
  • Project Management Systems e.g. : Team Services, Jira Service Desk, Atlassian Jira
  • Knowledge of system integration
  • KPIs Performance Criteria :

    Platform and Process Driven)

  • Platforms include : SmartPack, SmartPOS, uWINa, InfoBip.
  • Process Platforms : Jira (incl. Support & Service Desk), Google Analytics & PowerBI.
  • Stakeholders : Management, employees, 3rd parties.

  • Ease of implementation : Ability to streamline processes & implement these processes.
  • Value Add to platforms : feedback on usability, assisting to set requirements to the technical team & the success of feedback vs implementation.
  • On-time delivery :
  • Fixed time projects
  • Agile projects
  • On-budget working with DAEs to ensure cost efficiencies and time spent accuracy.
  • Process improvements across all platforms (ways of working).
  • Relationships and communication : Internal & External.
  • Risk management : Ensure risk mitigation on all implementation & projects.
  • Customer on-boarding & orientation : Training & support.
  • Ensure Service Desk efficiencies.
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