Call Centre Advisor Responsibilities of the Call Centre Advisor : You'll take inbound / make outbound calls to book surveyor inspections by telephone across South Africa.
Work to booking targets (number of appointments booked per day, number of calls made, telephones specific targets) Use assertive / persuasive skills to book appointments within client SLAs Ensure the customer journey when booking the appointment is easy, professional and focused on customer service Achieve operational excellence in all aspects of activities, processes and procedures undertaken.
Promote e.surv in all written and oral communications. Develop and maintain excellent staff relationships with internal colleagues and external suppliers and customers.
Requirements of the Call Centre Advisor : High level of accuracy with data input and attention to detail. Outstanding communication and interpersonal skills.
An ability to demonstrate a positive attitude and professional manner when dealing with both internal and external customers.
Problem-solving skills. Excellent telephone skills. A positive approach to continuous improvement and change. Ability to work to defined policies and procedures.
Call centre telephony experience. PC literacy.