Position : Product Representative
Job Type : Permanent
Job Level : Junior to Middle
Job Summary :
Customer experience is a really important consideration in the modern world of business. For this reason, it is important that the service offered by the Product Representative to the design and retail customers is of a high standard.
As the affordable countertop solution, its the brand that people can trust.
Minimum Education Qualification :
Diploma
Have a valid driver’s license
Personality and Skills
Have a friendly and pleasant attitude
Always be presentable and properly dressed in the provided uniform
Be reliable, responsible, and have the ability to work independently without constant supervision
Have good people skills and be able to communicate in an appropriate way
Have the ability to undertake basic administrative tasks such as report writing and record keeping
Be a competent driver and have a clean driving record
Be technically minded and have the ability to learn how to undertake minor technical repairs to installed surfaces where necessary
Must be computer literate
Roles and Responsibilities :
Establish and maintain a good relationship with owners, managers, and designers at each company through regular return visits and good service.
Maintain a record of all product marketing material supplied to each showroom
Attend all product warrant claims and report to the Market Development Manager on the findings
Deliver and install any product brand display stands that may be required
Support sales staff wherever possible
Conduct a minimum of 35 to 40 calls per week. Each day’s calls should be planned in a logical basis so that companies that are close to each other are visited on the same day
Submit to the Market Development Manager a weekly call report to act as a record of calls and a database of contacts made.
Communicate any matters of interest or changes in market conditions in that report.
Plan regular visits to a database of kitchen companies, showrooms, and interior designers / agencies.
On these visits, the focus should be to :
Strengthen the relationship with the business, the individual, and the brand
Check and clean of all marketing and display materials
Stock-up on missing samples and brochures
Ensure that all the display material is correctly branded and that all sales personnel know about the brand and its important selling points
Work Hours
Work hours will be determined to a large extent by the operations of the business.
Monday to Friday : 8am to 5pm 
