Customer Information Consultant
Stanbic IBTC Bank
Gauteng, South Africa
10d ago

Job Details

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-

leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.

We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty.

Job Purpose

As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future roles in our ever-

growing organisation. One of those roles is as an officer frontline, the person at each branch who effortlessly fulfils a number of highly visible responsibilities (including Enquiries, Reception and a Teller role), while ensuring exceptional customer service.

An Officer Frontline (which includes Enquiries, Reception and a Teller role) is responsible for providing exceptional customer service including efficient and accurate transactions.

An Officer Frontline is a highly visible position in a bank branch, which is mainly spent interacting with customers.

Key Responsibilities / Accountabilities

As the Officer Frontline, you’ll be responsible for :

  • fulfilling a number of roles, such as enquiries, teller and reception area;
  • providing the high-quality, efficient processing of customers’ financial transactions; and
  • ensuring that all customer queries are attended to efficiently
  • Preferred Qualification and Experience

  • Matric.
  • Institute of Bankers or related qualification is an advantage
  • FAIS credits and RE5 essential
  • 1 2 years’ branch banking experience with exposure to customer service
  • Knowledge / Technical Skills / Expertise

  • Sound knowledge of laid-down policies and procedures relating to customer service.
  • Excellent knowledge of Self Service Banking, (ATM’s, Internet, Telephone and Cell Phone Banking)
  • Sound knowledge of banking products / services and the procedures underpinning them
  • Knowledge of the Code of Banking Practice
  • Basic knowledge of the functions of the various departments within the branch
  • Attendance of relevant SBSA training courses, e.g. products, communication, sales skills
  • Knowledge of the Financial Advisory and Intermediary Services Act
  • Understanding and support of the bank’s multi-channel environment
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