Department : Legal Information & Compliance
The Solution Deployment Specialist is responsible for managing the day-to-day activities of the business, typically ensuring smooth operation of various processes for a particular product or set of products.
They need to perform tasks across various operational areas. They must understand the key product goals and priorities of the General Manager and Product Owner in order to define their main focus areas.
Main Responsibilities :
Release Management :
Successfully hand over release artefacts from the development teams to the deployment teams (build and run teams)
Coordinate the general release process and communicate to all stakeholders in a timely manner
Regular contact with development team and product owner for release scheduling and planning
Arrange for Installation of Server Updates
Communication of Release Status to all stakeholders
System Monitoring and Risk Management :
Responsible for the setup and configuration of automated and manual monitoring tasks / processes / systems to raise early alarms of any downtime or potential downtime
Maintain monitoring documentation.
Incident Management :
Should be the first to be notified of any system incident (product level, infrastructure level)
Responsible for managing the communication and successful resolution of the incident
Support (not end user support) :
Ensure that escalation processes for customer support are adequately managed as well as provide support to all third party developers, suppliers and business partners (e.
g. banks, municipalities and data suppliers)
Motivate emergency development with Product Owner
Third Party Relations :
Informing all third party developers and suppliers of integration requirements, new developments, system changes, release requirements and communicating general product information
The Solution Deployment Specialist must interact in a way that strengthens relations with third parties
Monthly Billing Supervision :
Ensure that monthly customer billing is complete and correct