Job Description
Dutch Speaking Customer Service Consultant (iGaming)
Our client is a global technology and e-commerce leader with over 20 years worth of experience in the business. From their state-of-the-art offices situated in Cape Town, London and Lisbon, they manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.
Job Type : Full-Time Hybrid
Fluent in English
Be available for 24 / 7 shift rotations
Completed high school qualification
2 years’ work experience post qualification
Be in a possession of a degree or a diploma
Responsibilities
Responding to customer queries by telephone, email and online chats in Dutch Language
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Customer relationship building & management
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
Performing extra tasks given by managers / shift supervisors as required
Benefits
A free meal daily on shift
Free access to our gym
Awesome coffee from their onsite Coffee Bar
Free Friday drinks at the Company Bar
Referral commission
Training and probation will be done in-office
10% shift allowance
Medical aid contribution
Retirement Annuity Contribution
Internet Allowance
Quarterly language bonus
Funeral Fund Benefit
1 free massage every 3 months
Free Uber travels for 3 months (night shifts only)
Do we spark your interest? Then send us your CV today!
We are looking forward to hearing from you!
Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town .
Requirements
Fluent in Dutch Fluent in English Be available for 24 / 7 shift rotations Completed high school qualification 2 years’ work experience post qualification Be in a possession of a degree or a diploma Responsibilities Responding to customer queries by telephone, email and online chats in Dutch Language Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases Customer relationship building & management Problem solving tasks during shift Handling and taking full responsibility for customer related queries Make outgoing calls and execute outbound campaigns to identified customers, e.
g. welcome calls, failed purchases, etc. Performing extra tasks given by managers / shift supervisors as required Benefits A free meal daily on shift Free access to our gym Awesome coffee from their onsite Coffee Bar Free Friday drinks at the Company Bar Casual dress code Referral commission Training and probation will be done in-office 10% shift allowance Medical aid contribution Retirement Annuity Contribution Internet Allowance Quarterly language bonus Group Life Cover Funeral Fund Benefit 1 free massage every 3 months Free Uber travels for 3 months (night shifts only) Do we spark your interest?
Then send us your CV today! We are looking forward to hearing from you! Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.
