Client Services Assistant
Wise Career Options
Bryanston, Gauteng
1d ago

An opportunity has become available for an experienced Client Services Assistant within the Logistics Industry. Minimum Requirements :

  • Matric or equivalent qualification
  • High level of computer literacy MS Office
  • Minimum of 2 years working experience in Freight Forwarding (Air, Ocean & Road)
  • Analytical and love problem solving
  • Exceptional communication skills (written and verbal)
  • Ability to manager time effectively
  • Strong administration skills and able to build strong client relationships
  • Able to perform under pressure whilst maintain high energy levels
  • Pay great attention to detail
  • Able to motivate others and exceed people’s expectations
  • Professional and approachable
  • Confident and able to liaise / present / negotiate on all levels
  • Ability to adjust effectively with new processes and requirements
  • Valid driver’s licence and own vehicle would be advantageous Key Performance Areas :
  • Assist Customer Services and Key Account Manager’s with efficient shipment movement
  • Responsible for indent monitoring and ensure constant follow up with client and supplier until process is complete
  • Ensure rates are applied to shipping documents as per forwarding instructions
  • Obtain shipment details and documents, check quality of pre-alert and ensure operations department receive required documents timeously
  • Create status report for Customer Service or Key Account Managers
  • Assist with resolution of Debtors queries
  • Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment events
  • Manage estimates and advice Customer Service or Key Account Managers of deviations
  • Report directly to the Client Services Manager
  • Apply
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