Our client, a software development company based in Stellenbosch is looking an enthusiastic individual with strong communication and troubleshooting skills to join their team to provide Operations / DevOps Support.
The primary function of this role is to ensure that our entire system runs smoothly each day. You will work closely with 1st line support in responding to issues or interruptions and you will also work our team of developers and IT staff.
You need to be passionate about computers and software and have a good eye for detail and strong problem solving and analytical skills and general curiosity.
Some of the functions you will perform include :
Monitoring alert channels (SMS, Telegram, email, and phone) to resolve issues
Proactively check on system health (e.g., server CPU utilisation, memory, RAID arrays, etc.)
Monitor network and bandwidth utilisation
Keep a record of recurring issues to raise with development team for permanent resolution
Perform scheduled checks of certain automated tasks, e.g., database backups, script execution, etc. to ensure all is working correctly
Perform daily start up functions and checks
Attempt to resolve issues and escalate issues that you are unable to resolve to the development team
Document procedures
Create reports
Streamline or improve processes where possible
Speak to external clients to assist with issues
Test software
Assist developers with software profiling and ad hoc reports
Skills required
Matric certificate, computer courses advantageous
A passion for all things computer related
Friendly and good attitude, always looking to help both internally and external clients
Analytical you will need to look at logs and find errors and notice behaviour that is out of the ordinary
Organisational skills you need to manage yourself and prioritise
Communication you need to be fluent in English and Afrikaans and you need to be comfortable communicating with internal staff and external clients via phone and email
Troubleshooting and problem solving, you need to persist in attempting to solve problems and work out steps in troubleshooting issues
Multitasking, you may be working on multiple items at once
Advantageous skills
Basic knowledge of MS SQL Server and stored procedures
Virtual machines
Networking knowledge (firewalls, VPN, fibre, VoIP, etc.)
Grafana / Prometheus
Kibana / Elasticsearch / ELK Stack
Docker
The position is contract with the possibility of a permanent position if the position is warranted.
Salary will be according to candidate's level of experience.
General :
Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
In keeping with our client’s employment equity requirements, only South African citizens will be considered.
Please include your current salary and salary expectations. 
