Armed Response Area Manager
Fidelity
Benoni, Gauteng, ZA
4d ago
source : Work-Force

QUALIFICATION & EXPERIENCE :

  • Matric / Grade 12
  • PSIRA Registered - Grade B (Armed Response Certification)
  • Valid Firearm Competency with working knowledge of the Firearms Act
  • Valid Code 08 Driver’s License with own reliable transport
  • Management Experience advantageous (minimum 5years)
  • Computer literacy with advanced knowledge of the complete Microsoft package
  • No criminal record
  • KEY PERFORMANCE AREAS (not inclusive) :

  • Standard Operating Procedures :
  • To ensure that the Standard Operating Procedures are adhered to at all times
  • To ensure that the disciplinary code is adhered to at all times
  • To ensure that all agreed upon targets are met in terms of performance
  • To interact with community groups and neighbourhood watches within the areas / hub.
  • To ensure that regular patrols are conducted for visibility in the area
  • Reaction / Response Times :
  • Conduct daily checks to ensure that reaction times are being adhered to
  • Provide feedback on the reaction times and ensure corrective action is taken
  • Investigate and reduce long response times
  • Client Liaison :
  • Investigate and address all client queries received
  • Provide telephonic assistance with any concerns or complaints from clients
  • Provide feedback to clients and management where necessary
  • Staff Turnover :
  • To ensure that staff turnover is managed and kept to the minimum
  • To maintain a high level of discipline among staff
  • Administration :
  • Complete daily absenteeism reports for submission to management
  • Complete and update of daily registers and shift rosters
  • Assisting with ad-hoc projects and tasks as and when required
  • General administrative duties as required
  • People Management :
  • People management, including all HR related matters as well as staff development
  • Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
  • Identify training and development needs among staff and coach accordingly
  • CORE COMPETENCIES :

  • Analytical, Critical Thinking & Planning skills
  • Leadership & Self Development
  • Goal Setting & Organisational skills
  • Driven for results
  • Interpersonal skills
  • Communication skills
  • Development of others
  • Customer focus
  • Teamwork
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