Ten exists to become the world’s most trusted service provider. As Workforce & Operations Manager, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short, medium, and long-term time periods.
Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to determine our ongoing staffing requirements.
Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.
In addition, you will be part of longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events.
Examples include onboarding of new clients, global sporting or entertainment events and technological improvements that increase our productivity.
You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees.
We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.
We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.
Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.
Essential Duties And Responsibilities
Resource Planning :
Unified Communications Systems :
You will also work as part of a Global Team on the following :
Growth and Resilience
Skills And Core Competencies :
You will engender pride in working for Ten, and make a point of celebrating the success of your team and of others around you.
As a manager you will be expected to role model the behaviors associated with our values : Member Focused , Trustworthy and Pioneering .
This means approaching your work every day with a positive, solution-oriented and supportive attitude, and setting high standards for yourself.
You will be self-aware and visibly committed to continuous self-improvement.
You will exercise good judgment when faced with difficult decisions, and take personal responsibility for problems being resolved.
This may include collaborating with stakeholders both in North America, and in other regions.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years.
In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program this is a bonus (although we prefer to refer to this as extra spending money’) that is awarded once these milestones are reached.
The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals this is the main intention and driving force behind the program.
We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location).
There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Preference will be given to candidates in alignment with the employment equity plan of the organization
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.