Senior Business Analyst
Business Connexion
Centurion, ZA 0157
26d ago

Job Description

The Software Business Analyst reports to the Account Asset Manager and is accountable for the Management of the Customer Specific Software IT Assets.

Specific responsibility is on the tracking of changes and the provision of an accurate and auditable Software Asset Management Database.

The Software Business Analyst also assists with the actioning of changes to the Software environment as reported through the official processes.

Responsibilities

Manage the Software Asset Administrators in their day-to-day activities

Delivering on the defined Asset Management Life-cycle Strategy

Delivering on the Governance as defined by the Asset Management Team Lead

Deliver against the Customer Specific Asset Management Processes and Procedures

Assist in implementing changes to the BAU Operations as identified by the Account Asset Manager

Actioning on or assigning of calls as received via the various processes

Assist with the population & maintenance of the Software databases

Assist in identifying critical success criteria's and develop KPI's that can adequately measure success

Baseline the current Software Database and accuracy of the asset records

Identify any gaps between the Software baselines plus the "current state' asset records to the "desired state"

Monitor the 'master data sources' within the Software databases to ensure high asset data integrity

Assist in the implementation of the Customer specific Continual Service Improvement Plan as agreed to

Provide daily / weekly / monthly reports as defined to the Account Asset manager

Action on escalations and provide prompt feedback

Evaluate and assist in the implementation of Asset Tools

Perform DML and / or Disposal activities as agreed

Ensure data accuracy and integrity within the Software database

Identify License Compliance and report immediate exceptions

Assist in the drafting and maintenance of the Approved Software list

Identify and escalate process failures immediately to the Account Asset Manager

Assist in Projects that may affect the Software Asset Database

Qualifications :

Grade 12, NQF Level 4 plus Industrial engineering or relevant degree, NQF Level 6

Business management degree optional

Experience :

3-5 years in business environment AND

3 to 5 years of IT / technical experience

1 to 2 years of Asset Management Life-cycle experience

Experience in Configuration Management a plus

Experience with ITSM, Remedy, Tivoli or similar tools preferred

Presentation techniques

Problem and Risk management knowledge

Certifications : ITIL V3

Skills :

Thorough knowledge of IT Configuration & Asset Management disciplines

Strong planning and organizational skills.

Ability to solve problems effectively and efficiently.

Ability to work in a team environment.

Ability to work autonomously in a professional environment.

Excellent interpersonal skills

Quality as a driver

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