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Headhunters (Head Office)
Permanent Intermediate position
Posted 15 Jul 2022 by Headhunters (Head Office)
About the position
Our client in the insurance industry based in Centurion area is currently looking to employ a Service Manager.
An awesome career opportunity awaits.
Requirements : Matric / Grade 12.
Matric / Grade 12.
Business related qualification.
FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01 / 01 / 2010, a full recognized qualification as per the FSCA qualification list.
FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual.
If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points.
If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.
5 Years' experience in Servicing within Short Term Insurance.
2 - 3 Years' experience in Managing staff in a short-term industry.
Knowledge in managing a diverse team.
Extensive knowledge of the Short-Term Insurance Industry.
Thorough understanding of business principles / practices.
Duties and Responsibilities :
To ensure effective capacity management of available resources to achieve higher operational efficiencies.
To ensure that the processes in the branches comply with legislative and process requirements.
Achievement of required audit scores (branch effectiveness evaluation and critical risk evaluation).
To work along with staff to enhance skills levels and create a healthy work environment. Contracting and achieving of training and development plans.
Manage transformation and employment equity.
Take ownership for driving team cohesiveness and performance.
Manage, monitor, and control the team's delivery on Service Level Agreements made with clients.
Act as an escalation point to the team in addressing and resolving client queries.
Manage and monitor productivity relating to Key areas within the branch.
Manage cancellations in line with company policies and procedures.
Ensure team’s adherence to correct procedure and protocol when following up on and attending to queries.
Identify and report process and system failures and enhancements to improve client experience.
Update and maintain relevant standard operating procedures within the Client Service area.
Provide authoritative, expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Financial Responsibilities :
Authorization to offer client up to 25% discretionary discounts.
Authorization of refunds.
Back dating of amendments up to 365 days max. (back date cancellation of policies).
Credit control - monthly and annual policies, ensure refunds are paid - authorize cancellation of amounts due on cancellation of policy.
Service consultant's incentive reports, growth of service consultant's book and up selling (lost renewal / growth / incentives / loss ratio) authorization of incentives according to the service consultant incentives.
Ex gratia authorization on claims up to R5000.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
Headhunters is privately owned and managed Boutique Recruitment Consultancy specializing in the permanent placement of Executive, Commercial and Technical staff, nationally, across all sectors.
Headhunters represents the rich diversity of a multi-cultural South Africa and has established a reputation as a market leader in intelligent recruiting.
In the pursuit of service excellence, Headhunters combines the emotional (EQ) and intellectual (IQ) f...