IT Interns / Graduates
Pronel Personnel
Pietermaritzburg, KwaZulu Natal, ZA
3d ago

Our client based in Pietermaritzburg is a Network Operations Call Center and are seeking Junior Engineers to join their team.

Junior Engineer duties include :

  • Answering incoming calls from WISP subscribers
  • Accepting and acknowledging tickets and calls allocated by Customer Services
  • Logging and updating tickets in the relevant WISP ticketing system
  • Provide technical help desk support to network users
  • Network performance analysis as per WISP procedures
  • Network availability monitoring as per WISP procedures
  • Fault logging with service providers as per WISP procedures
  • Evaluate connectivity issues with various LAN / WAN technologies
  • Strictly adhere to, and enforce SLAs to manage end-user expectations
  • Take ownership and responsibility of any issues from start through to a successful resolution or escalation
  • Respond to WISP queries on various escalation platforms
  • Requirements :

  • Are fluent in English.
  • Have excellent communication skills.
  • Have great customer service skills.
  • Can follow procedures, processes and learn quickly.
  • Are available to work alternating weekday, evening and weekend shifts
  • IT literate
  • Are passionate about providing a good service to customers
  • If you meet all of the above, please send your CV to hr Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.

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