IT Support Administrator 62957
Unique Personnel
East Rand, Gauteng, ZA
3d ago
source : Careers24

PurposeThe IT Support Administrator will provide effective IT assistance across all aspects of the business. The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Lotus environment plus general maintenance of all IT-related hardware / software.

  • The position provides exposure to a broad range of IT-related projects and activities.Key Performance AreasIT SupportDigital MediaAd Hoc AssignmentsDetail DescriptionIT supportInstalling and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;Planning and undertaking scheduled maintenance upgrades on user pc.

  • Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Providing support, including procedural documentation and relevant reports;Supporting the roll-out of new applications;Setting up new users' accounts and profiles and dealing with password issues;
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date Antivirus installation to all desktops and laptopsCompleting internal user moves including phones Ensuring all logs for equipment and users are maintained and up to date.

    Creating purchase requisitions for IT hardware / software Ensuring licensing for all software purchased is recorded and maintained Exchange server mailbox maintenance including archiving mailboxes Liaison between external suppliers and Head office.

    Logging of tickets and following up iro external service providers.Digital MediaCoordinate use of electronic media tools to connect people to vital information, resources, activities, events and support Manage social media and website content dailyAll electronic communication (from conceptualization to design and distribution) Website development and maintenance Driving Digital Media Projects Design, development, content management and maintenance of all sites.

    Maintenance and general upkeep of data on this system. The design, content management and maintenance of the Mobisites Monitoring and updating of the website to ensure that all information is accurate and current Traffic Management in the Marketing and Communication Department Assisting with the development and implementation of marketing / advertising strategies E-Learning maintenance and monitoring plus liaison with Head Office iro changes.

    AD Hoc : Assisting with market researchQuality Report template creation and updatingStock Price valuation and update on SageAssist with Ad hoc training and assistance to staffAny task allocated by direct management.

  • Job Specification SPECIAL LICENSES AND / OR CERTIFICATES : Drivers License Code 08EDUCATION AND / OR EXPERIENCE : High school diploma or three to six months related experience and / or training;
  • or equivalent combination of education and experience.COMPUTER SKILLS : To perform this job successfully, an individual must have knowledge of : Internet Explorer;
  • Microsoft Excel; Microsoft Outlook; Microsoft Word; Windows Operating System.OTHER SKILLS AND QUALIFICATIONS : Ability to read and comprehend simple instructions, short correspondence, and memos.

    Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

    Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

  • Ability to deal with problems involving a few concrete variables in standardized situations.Skills and AttributesExperience and QualificationKnowledge Excellent communication and interpersonal skillsComputer literateOrganised Sense of urgencyProblem solvingAttention to detailTeam playerSelling ability (professional persuasiveness)Negotiation skillsAt least 1 year experience in similar positionStrong technical knowledge of how web-based technologies apply to Web Design such as HTML, Flash, CSS, JQUERY and AJAX Knowledge in current graphic design practices and web production software, such as Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Adobe FlashKnowledge on how to create superior, original designs for the Web Solid understanding of client deliverables, and the ability to take responsibility for them Knowledge of the Web site structure and functionalityKnowledge of Social Media Tools and Techniques High school diploma or three to six months related experience and / or training;
  • or equivalent combination of education and experience.To perform this job successfully, an individual must have knowledge of : Internet Explorer;
  • Microsoft Excel; Microsoft Outlook; Microsoft Word; Windows Operating SystemAt least 1 year experience in similar position

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