Night Manager
Intelligent Placement
Western Cape > CPT - CBD
10d ago

R R8 000

Our client is seeking a Night Manager, for a prestigious 5 Star Boutique Hotel based in Cape Town. To provide efficient, prompt, trouble free, courteous service and security to guests in absence of departmental manager’s and limited staff during the night.

Behavioural Competency

  • Previous Front of House experience in a 5-star environment
  • Previous customer service experience
  • A stable track record in the hotel industry
  • Able to work shifts, (including weekends and public holidays)
  • Able to communicate effectively, both verbally and in writing
  • Able to work without supervision
  • Duties include the following, but not limited to :

  • Provide service and security to guests during the night
  • Is available to register, process and greet guests promptly
  • Responds to guest’s requests for information about the hotel and its surroundings
  • Stays current with developments in the hotel
  • Extensive customer services in the following areas : bell staff, telephone services, business service centre, concierge, housekeeping, reservations, room service
  • Prepares night audit reports
  • Allocates rooms and issues appropriate keys
  • Handles all reservations and assisting guests in all areas
  • Able to maximise room revenue
  • Sets up the breakfast room for guests for the following day
  • Able to assist with maintenance and attend to guest’s requests
  • Communicates effectively with customers, colleagues and supervisors
  • Knowledge of Front Office Technology
  • Laws, regulations and policies of the hotel
  • Security, health and safety
  • Requirements :

  • Grade 12 or equivalent
  • Relevant tertiary qualification in hospitality
  • Clear communication skill
  • Front of House experience in the hotel industry
  • Able to work shifts, (including weekends and public holidays)
  • Able to work from 23h00 pm up until 06h00 am daily
  • Salary : R8 000 R9 000

    Please send your CV and quote the reference number CPT002234 to hayleyk

    Ad Visible Until : 31 March 2019 Ref : CPT002234 / HK

    Vacancy Type : Permanent

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