Customer Success Specialist
Refinitiv
Johannesburg, ZAF
2d ago

R esponsibilities you will perform

Enhances customer experience, drives commercial value creation through adoption of allRefinitivsolutions purchased by the customer to achieve revenue retention and customer engagement

Clearly define business outcomes and orchestrate a comprehensive success plan broad of customer objectives, partners, achievements, risks and metrics needed to achieve them

Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case

Monitor usage of all licenses by customer, health gauges, competitive landscape and any other relevant data to build a retention strategy

Find leads and connects with sales to work on growth opportunities

Bring in customer intelligence and feedback intoRefinitivCRM system

Build, maintain and demonstrate positive relationships with decision makers and users within each account to influence adoption

What you need to bring

Domain expertise at financial markets knowledge base, industry trends and customers' business models (banking, mutual fund, securities, and finance industries)

Deep understanding of the trading workflow, structure of a trading desk, and technology trends, technology, APIs, SaaS services.

Proficiency at English and Turkish

Ability to establish trusted advisor relationships with business decision makers

Experience in facilitating customer meetings and making pitches to an audience

Problem solving skills

Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction

You receive

Diversity : an ability to work within international company with presence in almost 190 countries and collaborate with colleagues abroad

Development : e-learning platform, a range of workshops and international projects

Onboarding : structured training and buddy support

Information : access to real-time economic data

Perks : private medical healthcare, meal allowance, wellbeing program, corporate pension plan

Extensive travelling and meeting customers face to face

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