R esponsibilities you will perform
Enhances customer experience, drives commercial value creation through adoption of allRefinitivsolutions purchased by the customer to achieve revenue retention and customer engagement
Clearly define business outcomes and orchestrate a comprehensive success plan broad of customer objectives, partners, achievements, risks and metrics needed to achieve them
Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
Monitor usage of all licenses by customer, health gauges, competitive landscape and any other relevant data to build a retention strategy
Find leads and connects with sales to work on growth opportunities
Bring in customer intelligence and feedback intoRefinitivCRM system
Build, maintain and demonstrate positive relationships with decision makers and users within each account to influence adoption
What you need to bring
Domain expertise at financial markets knowledge base, industry trends and customers' business models (banking, mutual fund, securities, and finance industries)
Deep understanding of the trading workflow, structure of a trading desk, and technology trends, technology, APIs, SaaS services.
Proficiency at English and Turkish
Ability to establish trusted advisor relationships with business decision makers
Experience in facilitating customer meetings and making pitches to an audience
Problem solving skills
Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction
You receive
Diversity : an ability to work within international company with presence in almost 190 countries and collaborate with colleagues abroad
Development : e-learning platform, a range of workshops and international projects
Onboarding : structured training and buddy support
Information : access to real-time economic data
Perks : private medical healthcare, meal allowance, wellbeing program, corporate pension plan
Extensive travelling and meeting customers face to face
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Responsibilitiesyou will performEnhances customer experience, drives commercial value creation through adoption of allRefinitivsolutions purchased by the customer to achieve revenue retention...
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