HR Business Partner - HomeChoice
HomeChoice Holdings Limited
Southern Suburbs (Cape) ZA
8d ago

Key Performance Areas

Manage employee relations and drive employee wellness

  • Provide elegant people solutions by pro-actively assisting and supporting both employees and business whilst managing all aspects of the employee life cycle
  • Support management in the on-boarding process for all new employees and ensure that new employees are properly integrated into the business
  • Ensure that all consultations are in line with best practice, company policies and procedures
  • Provide support / guidance pertaining to grievance, disciplinary processes and coach management on the performance improvement process in line with company policy and best practice
  • Ensure consistent and correct application of all company policies within your area of responsibility through presentations and workshops
  • Actively promote and support the company’s EAP for employees driving all wellness programs throughout the business
  • Identify employees at risk for informal referrals, and assist management with the process of formal referrals
  • Assist with organizational development initiatives

  • Support management with the implementation of organizational interventions and change management interventions where risks, operational or strategic business changes are identified by the business
  • Facilitate the practical implementation of effective performance management based on company processes within area of responsibility, with on-
  • going monitoring of the process to ensure that all related activities are conducted within the allocated timeframes

  • Act as a change agent and role model, providing the support and effective mechanisms to implement major changes to the operations of the business
  • Facilitate all team development processes, including workshops, exercises, or programs to enhance the cohesiveness of teams
  • Administration and reporting

  • Ensure accurate preparation of new / amended employment contracts whilst making sure that all relevant new starter documentation is accurately completed and distributed as required
  • Maintain accurate and updated employee records at all times for both the employee files and HRMS
  • Prepare accurate and timely talent reports as requested by management ensuring all statistics are accurate throughout
  • Analyze EAP reports to identify risk areas to be addressed through wellness initiatives
  • Generate and issue ad hoc reports through data mining analysis to provide management with key statistics and trends identified and provide recommendations to act accordingly
  • Projects

  • Promote and support and co-ordinate CSI initiatives in line with company requirements
  • Support the talent department in delivering key annual projects in the business, including Group Pulse Surveys, Leadership Surveys and the bi-annual KPA processes
  • Requirements

    Qualifications & Accreditations

  • A 3 year diploma or degree that covers HR principles
  • Experience & Skills

  • Minimum of 4 years' Talent Support experience within the Call Centre industry focusing on driving and managing employee wellness
  • Sound labour relations experience
  • Advanced knowledge of employment equity
  • Must have managed multiple projects simultaneously
  • Experience with HRMS will be an added advantage
  • Excellent MS Office skills
  • Attributes & Behaviours

  • Professional, energetic, dynamic and positive team player with great business acumen
  • Strong interpersonal skills and great relationship building ability
  • Clear communicator with the ability to communicate and influence at all levels both verbal and written
  • Strong problem-solving skills with effective decision-making
  • Analytical & detail focused driven to achieve new standards of excellence detail
  • Structured approach with excellent attention to detail
  • Take ownership, be accountable and reliable
  • A high degree of integrity and transparency
  • Excellent planning, organizational and prioritisation skills
  • Ability to work well under pressure independently as well as within in a team
  • Self-motivated, targeted result and deadline driven
  • Work Level Senior Type Permanent Salary Market Related EE Position Yes

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