Dutch speaking Client Success Consultant
Initiate International
Johannesburg, Gauteng, South Africa
5d ago

An established International Contact Centre has an exciting career opportunity for a Dutch speaking Customer Success Consultant to join their international team in Johannesburg, South Africa .

This job is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.

Does this sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the Dutch speaking Client Success Consultant in Johannesburg, South Africa will include :

  • Identify the needs of the end user
  • Answer chats, calls and respond to emails in Dutch
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter and update customer information into system
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Requirements for this Dutch speaking Client Success Consultant job in Johannesburg, South Africa :

  • Fluent in spoken and written Dutch and English
  • Must have completed matric
  • Previous customer service work an advantage
  • Previous working experience in the online gaming industry a definite advantage
  • Strong communication skills (verbal and written) especially empathy, active listening skills, with the ability to read between the lines
  • Excellent organization, multi-tasking and time management skills
  • A proven ability to see problems through to their resolution
  • An excellent history of attendance and adherence to work schedules
  • Demonstrated literacy in MS Office (Outlook, Word and Excel)
  • Prioritize tasks in a busy environment
  • Proven passion for customer service and excellent CRM skills
  • Pro-active, organized and strong personal drive
  • Ability to work shifts
  • If you meet the above requirements for this Dutch speaking Client Success Consultant job in Johannesburg, South Africa , we would like to hear from you! Please send your CV through today!

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