Boutique Hotel PA to MD
Port Shepston, KZN
Salary R10K - R12K Live in
Luxury owner run boutique lodge seeking to employ an Executive PA to the MD.
You would need to have :
A post graduate diploma or similar qualification in office management; hospitality or accounting diploma or similar
At least 3 years experience as a PA to a General Manager or a similar position.
Knowledge of Innkeeper software is an advantage however not essential.
To be well presented, professional & excellent communicator.
To be courteous with an even temperament.
Very strong organizational & administrative skills.
Computer literate and exceptional eye for detail & telephone skills.
You must be fluent in English (Read, Write and Speak)
The secretarial & management function will include, but not be limited to :
Dealing with day to day issues and providing feedback to the MD
Take and re-direct telephone calls for the MD
Maintain diary, appointments, meetings & travel arrangements
Liaise with suppliers and contractors
Oversea housekeeping & maintenance departments
Organise & attend meetings preparing agendas, taking, typing & distributing minutes
Daily management reporting
Maintain efficient & accurate filing systems, electronic & paper files.
Handle & respond to guest complaints / complaint letters / emails
To develop & improve all efficiencies of the role
Prepare repeat guest & VIP complementary gifts
Work closely with & support HODs
To build external relationships in the community
Marketing, PR assist with site inspections & co-ordination thereof, working with the appropriate HODs.
The candidate must be able to :
Maintain the strictest confidentiality at all times with regard to client, guest &personnel related matters
Attention to detail in terms of content & accuracy of all correspondence & communication
Possess excellent interpersonal & communicative skills and an ability to integrate in to all levels of the lodge
Show high levels of organisational skills and efficiency
Be calm & productive under pressure
Be proactive & resourceful
Possess excellent customer service / interaction skills
Be able to work well under pressure, both as part of a team and also working on own initiative
Must be approachable
Flexibility of job duties / attitude & hours is a must
Clear understanding of luxury & what it entails
Social media experience will be advantageous
You will be required to go to the property for interview