Job Introduction : G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Team Leader based at our operations in Midrand.
G4S Cash Deposita has an opportunity for an Team Leader within our Operations department based at our operations in Midrand.
This role provides technical support and customer service by ensuring installations, repair and maintenance of devices are completed.
Role Responsibility : This role provides technical support and customer service by ensuring installations, repair and maintenance of devices are completed.
KPAs Performance StandardsInstallation and Maintenance Ensuring installations and de-installations of ABMs are completed Provide training to customer of new ABM Maintain and install docking stations Maintain ABMs and install new modificationsCustomer Service Collect faulty canister from cash center for repair by the service center Perform spot fixing on site Ensure technical call-outs are attended within time limits of SLA Availability after hours on cell phone to assist clientsHealth and Safety Report all safety incidents to the relevant people Discuss all safety incidents on all levels Comply with safety policies and procedures at workplace Distribute safety information as and when required Administration and Support Answer telephone calls as from 18H00 Monday to Friday and Alternitive weekends To answer and support the whatsup groups To ensure all action taken after hours get actioned with the relevant manager Ensure all paperwork get handed to manager The Ideal Candidate : 4.
Competencies : Knowledge Skills Attributes Knowledge of company policies and procedures Electrical skills Technical skills Communication (written and verbal) Supporting and working with others Delivering objectives Delivering great customer service Sharing and cooperating Dealing with changing circumstances Understanding the organizational environment Attention to detail Work under pressure 5.
Internal training associated with competencies : To be completed after the appraisal 6. Minimum qualification & experience Grade 12 Drivers license About the Company : G4S is the worlds leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat.
G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen.
G4S has operations in more than 90 countries and employ more than , employees, making us one of the worlds largest private employers.
At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy.
We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce.
G4S is an organisation which is defined by its values, which are : We act withIntegrity and Respect- Our business activities and relationships are built on trust, honesty and openness.
We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
We are passionate aboutSafety, Security and Service Excellence- We are passionate about working safely and take great care to protect our colleagues and customers from harm.
We are experts in security and use that knowledge to protect our customers assets. We keep our promises and are passionate about delivering high levels of customer service.
We achieve this throughInnovation and Teamwork- We invest in technology and best practice to continuously improve the products and services we offer.
We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyones contribution, to ensure we achieve the best results for our customers and our business.
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