Applications Engineer
Peach Payments
Cape Town, South Africa
6d ago

A bit about what we do at Peach :

Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa.

Based in Cape Town, South Africa , we work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile.

Our merchant partners include your favourite food delivery services, whether you’re ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbour’s side-hustle e-commerce store.

For these partners and their customers, we aim to provide delightful experiences that make it as easy as possible to facilitate online payments.

Why we’re hiring for this role :

Applications Engineers are critical to our merchant journey. As an Applications Engineer you will work closely with our onboarding, sales, engineering and products teams to ensure our merchants experience seamless and effortless integration support.

How you’ll be making a difference :

  • Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration
  • Understand user requirements and communicate how we can solve their business and technical challenge
  • Partner with our Product, Engineering and Account Management team in helping customers understand what is technically possible
  • Spend time interacting with users by email, phone and Zoom / similar
  • Optimize our internal and external documentation and processes surrounding a host of products
  • Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants
  • What we'd like you to have :

  • An understanding of technical systems and the ability to translate that knowledge to support merchants
  • A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants
  • The ability to self organize and initiative to identify opportunities for improvement
  • Previous payments experience is a plus
  • The ability to foster strong relationships with internal and external stakeholders
  • Strong business writing and spoken English
  • An understanding of multiple programming languages, such as Python or JavaScript
  • Due to the effects of Covid-19, our teams are currently working remotely.

    If you’re currently not working remotely or never have, we’ll set expectations of what this looks like at Peach, during our interview process.

    In a nutshell, time- and self-management skills are going to be vital. Other considerations are access to a desk or workspace, internet access and I guess a good supply of fresh air and coffee or tea - whatever gets you through your work day.

    We value diversity at Peach and therefore we are committed to inclusion across race, gender, age, religion, identity, and experiences.

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