Business Unit : Operations Location : Ferndale, Randburg Direct Report : General ManagerIndirect Report / s : Managing Director and Chief Executive OfficerSubordinate / s : 0Job Purpose : Proactively address factors that expose the organisation to any reputational damage, professional liability and / or non-compliant business activities by enhancing staff members operational skills and knowledge through communication, counseling and coaching interventions.
Plan, implement and monitor Compliance Performance Standards (CPS) within the business and independent franchisees. The implementation of CPS must meet the organisations implicit obligations in adherence to the FAIS legislations and the Continuous Professional Development of staff members as mandated from the FSCA.
Provide each staff member with effective learning resources to acquire the mandatory qualifications within the legislated timeframes.
CPS must enhance direct & ongoing supervision activities, drive awareness of the CPS, Fit & Proper requirements and the Organisations Professional Standards.
Tasks and responsibilities include but not limited to : Add new members onto the FSCA Central Rep Register when a new member is employed or contractedEnsure new members are registered on the right licenses numbers and on the right FSCA CategoriesIdentify and list staff members who did not pass the FSCA Regulatory Exam for Representatives and their Date Of First Appointment (DOFA) is more than eighteen months agoIdentify and list staff members without fully FAIS accredited qualifications and their Date Of First Appointment (DOFA) is more than fifty-four months agoPlan and coordinate monthly supervision schedules with management : Ongoing supervisionDirect supervisionPlan exam and qualification timetables with staff members who are not fully qualified as yetDocument and conduct skills gap training and coaching sessions with allocated staff membersUpdate the ongoing and direct supervision staff list spreadsheetRemove members from the FSCA Central Register on termination of their contract by resignation or disqualificationInitiate debarment procedures for members who transgress fit & proper rules and regulations while registered under the companys FSP licenseIdentify failures in the following performance areas handled by staff members : Sound Financial Product knowledgeFinancial Needs AnalysisCommunication of value and benefits with clientsDisclosure of all costs to clients and exclusionsTelephone etiquetteHonestyIntegrityEmpathyTone of voiceObserve, analyse and determine learning outcomes for allocated staff membersCombine and collaborate existing & new e-learning material with traditional learning material to enhance knowledge and learning contentComple, capture and customise learning material onto an online Information Management System (Moodle) to achieve effective E-Learning capabilitiesCompare indicators of actual performance against overall learning departments objectivesActively encouraging, mentoring, coaching, and supervising employees to promote compliant behaviour.
Formally raising with staff members any inadequacies needed to achieve complianceEscalate staff members with continuous performance failures to managementCreate a shared Supervision Information Dashboard with Key Performance IndicatorsResearch and implement programmes to address failures : Preventative learning programmesRecovery learning programmesAccountable for Supervision Document System controls : DOFA ReportsSection S13 CertificateCoaching & CounsellingIdentity documentQualificationsBackground checks (Criminal & ITC)Coaching documentsCounseling documentsEmployee and Franchisee contractsActively participating in the management and resolution of compliance related incidents and issues.
EducationHigher Certificate in Short Term Insurance (NQF Level 5)Passed FSCA Regulatory Exam for RepresentativesAdvantageous : NQF Level 6 (or higher) qualification in Risk ManagementExperience years of experience within a Short-Term Insurance brokerage firm years of experience in a Sales Team Leader, Training or Supervisory roleSkillsCommunication (Verbal & Written)InterpersonalIntrapersonalCoaching, Training & Mentoring - Transfer skillsPresentationConflict resolutionComputer literate (MS Office Suite & G-Suite)Report writingCritical thinkingCreative thinkingKnowledgeInsurance, FAIS, POPI, KYC & TCF ActsComprehensive Personal-Line and Commercial-Line insurance policy wordingsMultiple Short Term Insurer product wordings