Docucare Specialist
Bytes Document Solutions – Xerox
Cape Town Central, South Africa
5d ago

Job Description :

This position involves loading of paper, checking printing equipment and performing a maintenance function at the customer sites.

Objective is to prevent unnecessary incidents from being escalated by the Customer and assigned to field Technicians by pro-

actively fulfilling maintenance on each device as per device maintenance procedure.

This includes all reasonable and practicable tasks required by the Site Manager; Customers and Service Providers.

To provide prompt Customer Service as part of an on-site technical support Team.

Check all printing devices daily and perform first-level maintenance according to the defined device maintenance procedure such cleaning of the device, replacement of consumables and paper, polishing of the glass plates, cleaning of all rollers, etc.

  • Investigate problematic device faults identified during the daily maintenance procedure and resolve
  • where the resolution falls within the incumbent’s capabilities and responsibilities.

  • Escalate all device faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
  • Monitor consumable levels and ensure that toners are replaced timeously where replacement levels have been reached.
  • Ensure orders are placed timeously where minimum order levels have been reached related to consumables and paper.
  • Liaise with the responsible Site Manager and advise of all trends concerning device availability and utilisation, consumable utilisation, and new user requirements that may have become apparent.
  • Following and adhering to Processes and Procedures

    To guide and assist Customers with training that falls within the incumbent’s capabilities and responsibilities.

    Ensure highest level of Customer satisfaction

    To maintain knowledge of relevant products maintenance procedures

    Form part of a culture aligned to Altron’s strategy with regards to purpose; vision; values and goal.

    COMMUNICATIONS & WORKING RELATIONSHIPS :

    Internal Department :

    Command CentreTechniciansTechnical ManagementSite ManagementService Delivery Management

    Reasons for Interaction :

    Parties involved within the Processes and Procedures related the Docucare roleCollaboration between Team to ensure Customer Service

    External :

    Clients across Customer base

    Reasons for Interaction :

    Point of Contact for Devices faults and consumable requirements

    Job Requirements :
  • Matric
  • Matric
  • Tertiary diploma, specialized training, or equivalent work experience
  • Minimum of 6 months experience with basic Hardware knowledge of printing devices.
  • Basic PC literacy and drivers licence code 10
  • Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form