We're looking for an experienced, super-organised Senior Course Coordinator who has a deep passion for education to join our team.
Duties and responsibilities : Managing and coordinating multiple online courses and students via the Red & Yellow learning platform.
Coordinate all content, course material and the release of these within scheduled timeframes. Manage and coordinate all communication with the student groups, including mailers, personal emails, telephone calls, online queries and scheduled online chat sessions.
Reporting on all data gathered at the end of each course presentation to assist with understanding the market and how Red & Yellow can use this data to their advantage Marking / moderating.
Support Team Lead, second-in-charge in Team Leader's absence. Oversee Course Coordinators’ delivery of day-to-day duties.
Make general updates to Moodle courses Oversee textbook packaging and posting. Oversee the certificate process at the end of each course.
Oversee set up of courses. Considered effort to continually promote and encourage students to join Red & Yellow for additional courses.
Assist the marketing team in supplying up-to-date information regarding students and their interest in attending future courses.
Manage the email process and communications and student’s email account. Provide a support channel for students with an empathetic and reassuring approach.
Ensure prompt and considered communications with all students via emails, telephone calls, online queries and scheduled online chat sessions.
Ensure all communications work toward building and nurturing strong, life-long relationships between students and the brand.
Minimum requirements : Relevant tertiary qualification. 3-4 years of experience in a similar role. Proven knowledge or understanding of Marketing and Education.
Strong spoken and written language skills. Attention to detail. Skill in organising time and establishing priorities. Strong interpersonal skills.
What you’ll need : Strong communication skills and the ability to lead, command, inspire and contribute to Red & Yellow’s vision Self-driven and motivated with excellent administrative and time management skills Competent in Microsoft Office and Google Docs and Spreadsheets.
Ability to work as part of a team in a dynamic environment Preference will be given, but not limited to, candidates from designated groups in terms of the employment equity act.