Internal Salesperson, salary dependent on relevant experience R20-25,000 per month.
Experience in the fastener (nuts and bolts) or similar industry would be beneficial.
Pursue opportunities for new business.
Receive communication from existing and prospective Customers in the form of telephone calls, emails, visits.
Service the needs of the companys existing customers and respond to new sales enquiries to support the activities of the external sales team.
Promote sales by differentiation of Company Products and Service use Technical Department and Quality Department as required.
Liaise closely with External Sales, ensuring that there is regular follow up on outstanding quotes and orders.
Ensure Customers are fully appraised of all related issues surrounding pricing, products, and delivery and that all correspondence from Customers is responded to timeously.
Review outstanding orders and communicate with Customers ensure that Customers are advised when an order will be overdue.
Interact with the Factory and / or Warehouse regarding production progress / stock availability and delivery.
Resolve customer complaints by investigating the issue, developing a solution and make recommendations to management or direct to Customer if appropriate.
Monitor the quality of Customer service and report problems to External Sales as required.
Monitor competition, gather marketplace information on pricing, new and existing products, and delivery lead times.
Ensure that Customer information on NAV is complete including all contacts and agreed budgets and pricing categories.
Understand and implement pricing structure as required.
Establish stock availability / pricing and submit quotes to Customers.
Follow up on quotes submitted to Customers as required.
Process Sales Orders.
Buy-out stock where necessary, ensuring optimal source and cost.
Print Packing Instructions or Picking Slips.
Print dispatch notes and / or invoices if required.
Communicate with other departments and Customers as required to ensure that orders are executed correctly.
All communication to the Customer is dealt with by the Internal Salesperson. Any relevant information should be copied to the External Salesperson.
Do whatever is required to ensure Customer Satisfaction
Assist Directors in general management as required.