Assist the Headof Collections Supplier Management to build and maintain a high performing, bestin class RBB Collections Supplier Management function, building strategicpartnerships and driving optimum performance to manage impairment targets;
Responsible for Supplier management in theteam, the wider team and those relationships managed directly by them are wellmanaged and activities performed in line with all relevant BU and GroupPolicies and Governance.
Drive the shared growth agenda and ensurescost and service objectives are achieved and effectively managed.
Responsible for ensuring ongoing CollectionsSupplier Management and assurance activities across a portfolio of suppliers tohelp RBB Collections & Recoveries and the Bank to effectively manageperformance, commercial value and risk in its supply chain.
Manageinternal and external stakeholders
Primarypoint of contact for the Collections Supplier Relationship
Representthe function on Collections or other forums / committees.
Accountability Strategic Portfolio Management (Strategic Planning and Implementation)
A key contributor to development and implementation of the Collections Supplier
management function and strategy.
Recognised internally as a leader / Subject Matter expert in Collections Supplier Management
Strategy, its development and implementation. Promotes awareness of the Collections Supplier
Link the strategic direction of Collections Supplier Management with the Collections Business
Area’s and Suppliers.
Implementing effective demand management for services from key suppliers.
Design and execute cost management strategies and service improvement programmes.
Successfully implementing and continuous improvement of the Collections Supplier
Management strategy, buy inter alia monitoring the effects of internal and external factors on
the strategy and managing the control framework around it.
Identifying and driving innovation through the supply chain, creating access to new
opportunities for the Bank.
Assist in designing and implementing a Supplier Management career framework, enabling the
attraction, development and retention of top service and supplier management talent.
Works collaboratively with Collections leadership to clearly define boundaries, interactions and
roles and responsibilities with Collections Supplier Management.
Accountability : Commercial Management
Management of allkey supplier relationships across all the services rendered to Collections& Recoveries Estate including, but not limited to, the Legal, Litigation,Debt Collection, Guarding, Tracing and Auctioneering services rendered.
Masters all thekey elements of the contract value delivery / service management process. Isskilled in articulating and interpreting the legal language in their product.
Foreseespotential contract / service disputes and develops action plans to prevent orminimise it and judges accurately when negotiation of outstanding claims hasbecome non-
productive and initiates litigation.
Accountability : Contract Compliance
Ensuring servicesare delivered and managed in accordance with the SLAs and other obligationsunder the relevant supplier contracts.
Accountability : Risk Management
Driving effectiverisk management across key supplier relationships, ensuring conformance withall key internal and external policies, standards and requirements, includingregulation.
Collaborativelyworks with Collections Supplier Management leadership and other business areasto shape risk management techniques and processes.
Enhancing thevisibility and reporting on key supplier risk and value metrics throughownership and management of post contract supplier management systems andprocesses.
Accountability Supplier Relationship Management : Development andPerformance Management :
Develop drivesand manages the greatest value out of complex / strategic relationships andestablish mutual beneficial business relationships.
Troubleshoots andimproves Collections Supplier Relationships and relationship developmentprocesses / initiatives / partnering models across the business.
Implements andcoaches on the best in class’ Collections Supplier Relationship techniques aswell as to improve the quality of existing suppliers and the relationships withthem.
Establish commongoals and objectives between Collections Supplier management and its suppliers
Uses leadingpractice insights to improve Supplier evaluation, performance reviews anddelivery of all key commitments
Workscollaboratively with Collections Leadership and business areas to improve thequality of suppliers’ performance, quality of instructions and quality ofperformance reviews and outcomes.
Design and implement innovative scorecarding process.
Is able to manage supplier issues,performance or other, and implement resolution plans.
Conclude on siteannual audits, quarterly strategic site visits and general site visits. Thismay include business travel nationally, which might extend to more than oneday.
Actively manage allocation strategies.
Support on boarding / exiting.
Accountability : Products and Service Knowledge
Understandsinternal stakeholder / customer needs and can effectively communicate requirementsto the supply base
successfully supporting the alignment of business process and strategy.
Proactively keepsabreast of latest market and industry trends of suppliers and suppliermanagement industry and understand the effect on the business processes.
Consistently analyses service costsstructures and cost drivers and the impact key trends.
Works andcommunicates well with product / service experts as well as internal and externalstakeholder / teams.
B-degree in (Commerce, Law, Management) (NQF level6 )
Minimum 3 years Collections & Recoveries Management / Specialist Level experience with
demonstrated track record in managing outsourced suppliers.