Customer Service Representatives Wanted
Capita
Cape Town
5d ago

Performs customer service activities and initiatives for limited number of products or clients.

Job title :

Customer Service Representatives Wanted

Job Description :

Capita SA is seeking a detail-oriented individual, who is ready to contribute toward a successful team through living the Capita culture and values.

To talk, listen and interact calmly with our customers, knowing just the right questions to ask to obtain relevant information, and assist you in processing their information.

We are supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service / experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.

  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution.

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