Manager, Project Planning and Support
Parexel International Corporation
Centurion, Gauteng, South Africa
1d ago

The Manager ensures efficient resourcing of sponsor projects with highly motivated and suitably developed Project Specialists and Project Data Coordinators and takes responsibility to retain and develop these professionals, while overseeing their performance and growth.

Ensures that the Project Team and client requirements are being met to the highest standards. Has responsibility to communicate departmental objectives to line reports in line with the corporate goals and to enable the line reports to meet those objectives.

The Manager is supervising Associate Managers as needed and provides work direction and mentoring.

  • People development
  • Efficient resourcing of line reports and efficient utilization of budget
  • Daily Performance management
  • Change Management
  • Effective communication
  • Work direction to and mentoring of Associate Managers, as needed
  • People Development

    Retain and develop a skilled, experienced and motivated team of Project Specialists and Project Data Coordinators. Ensure Training compliance and Individual Development Actions are in place as part of an Individual Development Plan and in line with business need.

    Daily Management Monitor the performance, development and growth of Project Specialists and Project Data Coordinators, developing appropriate orientation / induction program, complete timely and accurate performance reviews.

    Ensure direct reports meet departmental and project productivity, billability and quality metrics.

    Ensure regular quarterly performance reviews with line reports.

  • Performance Management Identification of employee performance issues, report major employee issues to the Manager and work out action plans in strong interaction with Human Resources department;
  • Collect regular feedback from project stakeholders and share feedback with line reports. Support line reports, to improve their efficiency and effectiveness at prioritizing work and improving performance, evidenced by the work produced, project team feedback including client feedback, audit results and QC measures.

  • Staff Motivation and change management Maintain a positive, results-oriented work environment, building partnerships and modeling teamwork, communicating to the staff in an open, balanced and objective manner;
  • reward and recognize team member performance. Meet departmental staff turnover metrics. Role model change adoption and communicate changes in an open way, explaining benefits of the changes and create maximum adoption within the team.

    Client Satisfaction Communicate and role model client satisfaction expectation to the line reports and provide the line reports with the resources, enabling line reports to meet the expectations.

    Provide technical support as needed and ensure appropriate training of line reports. Mentor line reports in agreement with Line Manager.

    Communication and relationship building Communicate department objectives in line with corporate goals and ensure understanding of how individual contributions impact the overall business results.

    Role model cross functional collaboration and relationship building. Ensures an open and effective communication to build trust and rapport with line reports.

  • Resource Management Ensure efficient resourcing of line reports to client projects in line with capabilities to meet billability targets and quality expectations;
  • Maintain resourcing plans for directly reporting staff members; regularly review resourcing metrics (actuals, demand, sold) and complete adjustments as needed in close cooperation with the resource planner and project lead.

    Mentor Associate managers in effective resource management. May play a role as regional resource point of contact for project planners.

    Compliance Monitoring Monitor compliance of direct line reports with SOP's and COG’s and agreed departmental compliance metrics, take actions as needed, to solve non- compliance issues.

    Work cross functionally to address issues and implement solutions.QualificationsSkills :

  • Demonstrated project management knowledge and ability to provide coaching and direction to the team.
  • Ability to manage multiple and support remote groups
  • Excellent interpersonal, verbal and written communication skills
  • Outstanding negotiation and organizational skills.
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
  • Ability to work in a matrix environment and to foster teamwork.
  • Ability to role model behaviors and ethics in line with Parexel Mission, Vision and Values.
  • Client focused approach to work.
  • A flexible attitude with respect to work assignments and new learning.
  • IT literate Experience with Microsoft based applications and general knowledge of PC
  • functions.
  • Ability to travel as needed.
  • Knowledge and Experience :

  • Competent in written and oral English
  • Proven experience in a similar role
  • Education :

  • Educated to degree level (biological science, pharmacy or other health related discipline preferred)
  • or proven professional working experience in team management.
  • Project Management qualification preferable.
  • 2021-08-26 00 : 05 : 37

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