Senior F&B Manager
Dream Hotels & Resorts (Pty) Ltd
Citrusdal, South Africa
20d ago
  • Customer Care
  • Customer Relations
  • Client Relations
  • Employee Relations
  • R 15 - R 18k

    The F&B Manager is responsible for :

  • managing all operations and delivering an excellent guest experience
  • forecasting, planning and managing all F&B orders, staff and finance with the goal to maximize sales and revenue through customer satisfaction and employee engagement
  • manages the departments, Restaurant, Bars, Provision and Controlling effectively, enforce company standards, maintain food cost, improve and maintain sales and provability.
  • all aspects of the food and beverage operations, including revenues, food costs, budgets, inventories, sanitation and discipline in the department.
  • Duties and responsibilities

  • Purchasing F&B stock
  • Goods receiving
  • Monthly stock takes
  • Planning and carrying out of F&B budgets
  • Assisting the Food & Beverage Department with budgets
  • Costing of menus for restaurants
  • Relevant financial reports
  • and other financial duties
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers’ needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Establish targets, KPI’s, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity
  • Follow up on company s policies, rules, regulations and procedures.
  • Responsible for the standards of service delivered to the geusts in the bars, dinning rooms, buffets and all other food & beverage outlets by F&B employees.
  • He has to ensure the quality of services in accordance with the company standard.

  • Approves all F&B requesitions so as to ensure that they are prepared properly and placed in a proper and timley manner in compliance with company s instructions.
  • Maintains the highest level of sanitation throughout all food and beverage areas.
  • Oversees the overall operation of the storerooms as per comapny s instruction, including but not limited to rotation, preparation, distributation and bookkeeping.
  • Participates in the daily preparation of meal times scheduled of all F&B areas
  • Responsible for the final delivery of all F&B products in accordance with company s standards.
  • Responsible for the overall implements, consumptions of all F&B polices and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities, menues, special parties and others.
  • Maintain proper consumption levels as instructed by the company.
  • Prepare proper forecast and reach desired revenues for all beverage outlets onboard.
  • Reviews and preparing performance evaluations of all F&B Staff
  • Maintening effective cost controll in all areas of the F&B department.
  • Perform other duties which are requested by the company.
  • Qualifications, Experience and Competencies

  • Proven food and beverage management experience
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Ability to manage personnel and meet financial targets
  • Guest oriented and service minded
  • Culinary school diploma or degree in Food service management, related field
  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
  • Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Time Management Managing one's own time and the time of others.
  • Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Working conditions
  • Possible night shifts
  • Weekend, Sunday and public holiday shifts
  • Company description

    Dream Hotels and Resorts has been in the business of making dreams come true for 26 years. Our diverse and passionate team create magical holidays and experiences for customers we love what we do.

    We’re looking for can-do people with a passion for customer-centricity to join our team.

    A first-class employer

    3 Reasons to work for Dream

  • We believe the place you work should not only be stimulating and challenging but a place of learning too. Mentorship, training and employee wellness are our top priorities.
  • Hard work and excellent results deserve recognition. We value our employees and offer competitive salaries and a unique rewards and recognition programme.
  • Our leaders lead by example and operate an open-door policy. We value honesty, respect and constructive feedback.
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