Job summary :
Responsible for decisions relating to departmental delivery targets, overseeing the production processes, and coordinating all production activities and operations
Planning and drawing up production schedules, managing workforce, and resources
Duties include, but are not limited to :
Operational responsibilities
Determine, monitor, and track operations around efficiency, effectiveness, and quality in respect of :
Workforce utilization :
Communicate goals and key performance indicators to direct reports
Provide guidance to direct reports
Ensure clarity around priorities and goals for the entire functional area
Ensure that direct reports understand their roles and responsibilities
Ensure that daily, weekly, and monthly tasks are allocated and delegated
Communicate changes from senior leaders
Communicate mission, vision, and values
Employee management :
Recruitment and selection
Monitor employee absences, and address and resolve patterns and abuse
Counseling, disciplinary action, grievances, and conflict resolution
Employee training :
Identify knowledge gaps and arrange training
Guide the talent identification and development processes for a group or function
Provide ongoing training, coaching, and mentoring
Orientation and training of new employees
Plan the career development of individual members of staff
Resources management :
Ensure all equipment and machines are maintained and serviced to specification
Plan and order material in accordance with production requirements
Ensure adequate stock levels
Operating margins :
Monitor and review manufacturing operations and processes to ensure quality standards are maintained
Ensure all production processes are cost-effective and efficient
Development and improvement of processes and procedures :
Ensure that processes and procedures are developed and effectively implemented to help the department meet its operational and strategic goals Identify gaps in processes and implement improvement measures
Ensure acceptable quality standards for all processes and procedures from all team members
Production management and reporting
Feedback reports are required on an ad hoc, weekly, and monthly basis :
Project schedules :
Work across functions with peers in other departments to ensure collaboration for shared goals
Engage and coordinate with other managers across the company
Interact with senior management for reporting
Report back to senior management on productivity and other performance indicators
Order fulfillment :
On-time completion
Milestones
Estimate to completion
Identify and investigate :
Drop-in performance
Unusual patterns of activity
Sluggish delivery
Barriers, obstructions, and delays
Delivery in full on-time rate :
Adjustments to schedule
Planned vs Actual
Resource capacity
Rework rate :
Number of errors
Change requests
Non-conformance and incident management :
Identify root cause
Implement corrective and preventive measures
Monitor and measure compliance with standards
Health and Safety
Promote and maintain awareness and compliance with health and safety in accordance with Company policy
Ensure the Company’s health and safety policies are adhered to at all times
Ensure a clean, safe, and healthy working environment is maintained
Think, Plan and Do the right thing, all the time, every time
Quality Control
Ensure that :
ISO requirements are met and maintained
Company and clients’ quality standards are complied with
Finished goods are checked and found to be correct, complete, and compliant prior to
handover to the following department
Rectification and / or repair of non-conforming products as a priority, and that relevant
departments are informed of delays and revised schedules
Non-conformance paperwork is raised, actioned, and processed
Minimum requirements :
Matric or relevant tertiary qualification
Previous experience in a supervisory or management role is essential
Previous exposure to a production environment would be an advantage
Refrigeration experience would be an advantage.
Strong technical / operational background
Intermediate to Advanced knowledge of MS Office applications
Competencies :
Decision-making ability
Ownership and accountability
Result-orientated
Organizational skills
Leadership ability
Ability to work accurately under pressure
Ability to plan, prioritize and multitask
Excellent communication skills
Must be able to speak and understand English and Afrikaans 
