The Imports Clerk is required to assist in executing import, distribution and logistics plans, administration, and customer service .
Use logistics systems and implement daily administrative tasks by timely and efficiently resolving queries from internal & external customers.
When necessary, escalate queries to Sales Manager after the query has been summarized and all required information been obtained from relevant parties.
Customer Orders needs to be placed and followed up until arrival.
Collaborate & develop relationships with clients.
Assist in resolving problems concerning transportation, logistics systems, imports and customer issues.
Keeping clients informed regarding status of cargo .
Resolve customer complaints .
LOCAL AND INTERNAL LOGISTICS ADMIN MANAGEMENT
Implement instructions & admin on inbound logistics operations , such as transportation , warehouse activities and logistics quality management .
Execute admin on contract terms and conditions as well as stock and quality control .
Assist in admin for distribution centre operations to ensure achievement of cost, productivity, accuracy and timeliness objectives.
Follow-up with shipping company to determine ETA.
Work with customers to compile orders, Sales confirmations and collecting POD''s from customers.
Implement Admin for weekly planners .
IMPORT AND EXPORT ADMIN MANAGEMENT
Manage Admin and execute import documents .
Assist in resolve problems concerning transportation, logistics systems, imports and customer issues.
Collecting POD''s and prepare forex payments .
NEGOTIATIONS AND COST SAVINGS ADMIN
Research international freight rates and negotiate cheapest options
Assist in executing most cost-effective and efficient means of transporting products and supplies.
Assist in cost savings for logistics changes , such as routing, shipping modes, product volumes or mixes and carriers.
Daily administrative functions
Follow policies or procedures for logistics activities.
2- 3 Year relevant experience
Grade 12 - compulsory
Relevant Qualification Advantageous