CRM-Customer Experience Specialist
O'Brien Recruitment
Cape Town
6d ago
source : Job Placements

SUMMARY : POSITION INFO :

POSITION INFO :

We are looking for a CRM-Customer Experience Specialist  to join a company that is on a path of hyper growth within the financial industry! You will need to be an ambitious motivated individual who can embrace change and be agile enough to stay ahead of the market trends.Â

Role Overview

  • Customer Experience : You will need to immerse themselves in our client’s worlds to really understand their pains and needs and craft the most appropriate CX solution to address these.
  • Your ultimate goal is the delivery of high quality, story led CX insights and recommendations that will enable us to improve their customer experience.

  • The CRM Platform : You will need to own and champion CX and CRM within the business. You will be responsible for defining and implementing our future CRM architecture / platform which includes a single customer view and seamless end to end customer experience.Â
  • Experience / Qualifications Required :

  • Bachelor’s Degree or equivalent, with some experience and background in Marketing, Business Analytics or Industrial Design
  • 5+ years of experience in customer experience strategies / CRM marketing within a sales team in a fast-paced competitive environmentÂ
  • Essential Skills Required :

  • Data and analytical skills
  • CRM / Marketing
  • Empathy and listening skills
  • Collaboration and project management
  • Speed, flexibility and agilityÂ
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