Cyber Security Service Manager
Re-intech Group
Pretoria, South Africa
3d ago

RESPONSIBILITIES

As a Cyber Security Service Delivery Manager your responsibilities will include but will not be limited to :

SERVICE, TEAM and SLA MANAGEMENT

  • 1. Maintain high performing service support functions as per the Service Level Agreement;
  • 2. Owner of the Incident, Request, Change and Escalation process in relation to the clients function, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required;
  • 3. As owner of the escalation process, the Service Delivery Manager will take ownership of all incidents (major and minor) to ensure coordination of resolving parties, effective communication to stakeholders and post incident review;
  • 4. Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed;
  • 5. Be accountable for the quality of Service and performance;
  • 6. Accountable for the effective management of the onsite team to achieve service metrics;
  • 7. Drive internal and third party service review meetings ;
  • 8. Provide accurate and regular management reporting on the Service Performance;
  • 9. Ensure weekly and monthly reports are done timeously;
  • 10. Effectively manage onsite staff on a day to day basis;
  • 11. Be an ambassador for our client, working across the client to provide effective communication and build relationships with the client and third parties

    KEY REQUIREMENTS & QUALIFICATIONS

  • Grade 12 + Tertiary qualification
  • 5+ Experience in Service Delivery and / or Project Management
  • ITIL or similar
  • Experience in working with Enterprise clients
  • Experience in Managing a team
  • CISM or CISSP certifications is a must.
  • ATTRIBUTES

  • Strong command of the English language
  • Excellent problem solving and planning skills
  • Self-motivated and committed to offering a professional service of the highest standard
  • Flexible, self-organised and display high level of initiative and operate effectively under pressure
  • Technical agility;
  • Sense of urgency;
  • Time management / self motivated and people management
  • Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
  • Sound judgement and decision making skills, with a hands on’, problem solving approach, able to remain clam under pressure and take control of incidents pertaining to the SLA.
  • REMUNERATION Highly Negotiable

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