TECHNICAL SUPPORT SPECIALIST
Armstrong Appointments
Sandton, Gauteng, za
3d ago
source : Ecadoo

Introduction Global leader in audio and visual branding and experiential marketing and build brand seeks well spoken dynamic individual to join their technical team Duties Responsibilities Main job function The Technical Support Specialist will be responsible for the deployment and maintenance of both the Hard drive Linux OS based system and Visual systems at the business customer This will include the planning and installation management function during single and multi site deployment projects as well as day to day responsibility for the maintained workshop and on site repairs They will also be responsible for 2nd tier support to the Customer Services including acting as a back up if required The TSS will be responsible for but not limited to the following Key Responsibilities Implementation of Network Server Set up for Profusion Visual customers and customer deployments Take instruction from Operations Support Manager Provide a second tier support service on solution failures as escalated by the Client Relationship Managers Repair and installation of in house ProFusion Visual products Configuration and maintenance of the ProFusion Visual network update facility at client sites This includes liaison with applicable IT Administrators on configuration testing update and repair activities as well as Technical Staff from our U S office Understanding of Client server set up DHCP DNS Ensure the maintenance workshop environment and adhere to Health and Safety procedures Maintain the back up solution for ProFusion products Ensure the turn around of faulty repaired equipment Act as a backup for CSR s if and when required Desired Experience Qualification Qualifications Matric TCP IP Networking A N knowledge essential Experience Criteria Minimum 2 years working experience in technical support IT environment Experience in a Project and or Customer Service environment is an advantage Own vehicle in good condition essential Available on alternate weekends as standby A Consultant will be in touch if you are shortlisted for the position Please consider your application unsuccessful should you not have been contacted within 2 weeks We will keep your CV on our database and contact you should you match the criteria of any other vacancies

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