KEY PERFORMANCE AREAS
Communication and Feedback
RESPONSIBILITES RELATING TO KEY PERFORMANCE AREA
Ensure that all drivers are dispatched at either 6 : 00 or 7 : 00am dependant on client requirements
Ensure all work is preloaded in the evening to allow minimum down time and ensure efficiencies
Ensure all vehicles are filled with fuel daily and every vehicle has a completed check list.
Any damages or repairs are noted and immediately acted upon. Replacement fleet is then arranged to ensure no interruptions in service offering to client.
Forecasting with budget in mind repairs for vehicles, again ensuring no interruptions to service offering
Ensure the drivers are correctly briefed and understand clearly what their duties for the day are. Also ensure they are debriefed upon return and that all documentation is checked.
Manifest signed all trip sheet information is clearly reported on.
Oversee with the controller that all orders received on a day to day basis are recorded on the board / booked and indicated as to when the service must be rendered.
Ensure that drivers have correct manifests, trem cards where necessary and adequate
spill response equipment on hand
Ensure we are maximizing our fleet, route and hours worked during the day. Challenge the routes currently travelled to ensure we are efficient at all times.
Ensure payloads are correct and maximised.
Trailer applications to be utilised to its maximum productivity
Receive regular updates from Controller on productivity for the day
Sign off on Weekend work schedule and staff required
Motivate any overtime before authorisation is given
Be involved with the carry over conversation and planning for the next day ensuring all carry overs receive priority.
Operations Support Controller will contact all clients in event of a carry over, however, Operations Manager will require to get involved with very dissatisfied clients and would be expected to resolve the issue at hand timeously and professionally.
Operational challenges with off takes and landfills to be handled and communicated clearly and quickly so as not to delay any vehicle
Manage Tyre company service offering and ensure within budget
Manager all service providers with SLA and proposed increases
Ensure no full bins are left in the yard bins stored must be temporary and dispatched the next day
Oversee the depot and ensure we are always audit ready with housekeeping
Check quality of services providers and compare with market competitors
Be instrumental in on board meetings of new clients and ensure smooth transition for site management start up. The same thinking would apply to problematic clients, whereby as a team leader we would sit and strategies how to ensure the best outcome
Once monthly hold Workmans Committee meeting with the workforce to assist with any areas of concern that they may have
Attend the Health and Safety meeting in house and give input. Plan accordingly for implementation to oversee.
Discipline staff as and when required to ensure correct work performance is adhered to. ( Interwaste will provide all necessary training on our policies and procedures
Ensuring that a follow up is made with our customers and ensuring they are satisfied with our service. Telephonically and physically onsite visits
Managing and monitoring staff working hours on daily basis and making sure correct times are recorded.
Approving leave and making contingency plans
Report every incident or any change to operations to the General Manager. Every issue must be reported to the manager in order to make him aware and for advice.
No matter how simple one thinks the incident is. Failure to report may lead to disciplinary action. Ensuring SheqX is utilised and a full report is filed
Responding to on the road spillages with quick and efficient plans, whilst ensuring all parties are kept informed and full reports are submitted after the event
Ensuring that vehicles are in good status and compliant at all times
Ensuring that drivers and assistants records are up to date, medicals, drivers licences, inductions and any other documentation required to ensure they are eligible to carry out their work. PDP checks etc.
Monitor and control Diesel usage ensuring it is correctly utilised and no losses.
Assist drivers as an assistant should there be a need.
Assist in the co-ordination and scheduling of driver training requirements (incl. updating of the training matrix, filing and maintenance of all training records).
Final signature for hours worked will be yours, before submission to HR for payment.
Ensure general and day to day administration tasks are completed in line with company policies and procedures,
Assist in the collection and the administration of all vehicle documentation (incl. vehicle license, logbooks, fire permits, dip charts, meter calibration certificates, sensor certificates).
Assist in the monitoring of operations to ensure organizational goals are met,
Generate relevant operational documentation,
Establish schedules and methods for providing waste management services; identify resource needs; review needs with appropriate management staff;
allocate resources accordingly,
Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures,
To assist in the implementation of the more technical and complex tasks of the work unit including implementing changes to improve efficiency and plant operation cost effectiveness.
Participate in the selection of operations staff; provide or coordinate staff training; work with employees to correct deficiencies;
implement discipline procedures.
Participate in the preparation and administration of the operations budget; submit budget recommendations; monitor expenditures.
To assist in the in the preparation of analytical and statistical reports on operations and activities.
Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of waste management plant operations.
To assist in the management, data collection of, submission thereof all administration to the General Manager,
Ensuring all activities are inline with client requirements, e.g bin types, delivery dates, etc.
Encourage new Business development by meeting clients, building / enhancing relationships with clients, assisting in tenders, documentation and etc.
Communication and Feedback
Ensure all your superiors are notified in a timely manner regarding aspects of your depots as deemed necessary by them.
Communicate any vehicle downtime immediately
Deal with personnel matters such as reporting incidents, employee complaints, requesting new employees, extension of contracts and terminations to your manager,
Ensure your manager is informed off all staff related matters that will affect the organisation in a dire manner immediately (e.g. IR).
Mentorship and Skills Transference
Ensure all subordinates and colleagues are up-skilled and ensure transference of skills through mentorship and coaching,
Provide training and guidance for new employees and ensure they are assisted.
Any other reasonable adhoc duty as required or requested by management.
It should be noted that individuals may need to expand their roles / scope to cover the work load of other employees in times of high work loads or individuals whom may be absent from work.
This is the sole discretion of management.
KNOWLEDGE, SKILLS & ABILITIES
Operations, services and activities of a comprehensive waste treatment plant program.
Methods and techniques of waste treatment plant operations and discharge compliance.
Hazardous chemicals and their proper handling and usage.
Federal, State and local regulations pertaining to wastewater treatment and disposal.
Principles of supervision, training and performance evaluation.
Modern and complex principles and practices of laboratory sampling, testing and interpretation.
Purchasing practices and budget control.
Computer operations and waste treatment plant operations software.
Basic accounting principles and practices.
Accepted safety practices and procedures.
Matric / Grade 12 NQF 4