IT (Software) Service Advisor/Support
4d ago
source : jobomas

IT (Software) Service Advisor / SupportPretoria (Gauteng)Our client offers Software Solution packages in the Logistics industry and is in search of an experienced IT Support / Service Desk Consultant to take on the role of a Service Advisor at their offices located in Pretoria, Gauteng.

Individually tailored to your skills, you will take on challenging and varied tasks in their service department.After an extensive introduction phase at their Head Office in Germany, you will strengthen their international customer service team?

s second level support.Duties and responsibilities include : Competent and friendly customer support for the transport management software application (including telephonic, e-

mail and remote maintenance)Identification and analysis of technical problems and malfunctions, as well as finding solutionsDocumentation of customer requests and solutions in the ticket systemInstallation of the software products at customer sitesConfiguration of the software solutions according to the customer's needsProviding on-

site customer training on how to use the software applicationMinimum requirements : Completed studies in Computer Science, Business Informatics or Logistics / comparable vocational trainingExperience in Customer IT Support IT Service Desk, preferably for software applicationsSome initial experience in end-

user trainingProfound IT skills or knowledge of the Logistic sectorVery good English language skills (spoken and written)Good German language skills are an advantageQuick thinking and excellent communication skillsEfficient and drivenWillingness to travel locally and internationallyAvailable for initial 3-

month training at International Head Office (all covered by company)Salary on offer : CTC Basic negotiable between R20 000 -

R25 000pmPetrol allowanceHealth InsuranceAll travelling costs covered by company on-site client visits / trainingPlease apply with an updated MS Word / PDF CV with suitable profile photo.

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