NAV Support Consultant
NIMA Recruitment
Cornubia, Durban
9d ago

Job Information

MINIMUM JOB REQUIREMENTS :

Qualification :

  • A 3 year diploma or related qualification
  • Ideally should come from a manufacturing or printing background
  • Experience

  • At least 2 years experience in a similar role with a medium to large manufacturing organisation with experience on Project Management and business processes
  • Strong technical ability, with an appreciation of reporting experienced in all activities necessary for compilation of reports
  • Strong interpersonal skills and ability to deal effectively in a team environment
  • A keen understanding of people and management processes
  • Good team skills to work on group projects and other collaborative efforts
  • Excellent presentation skills
  • Spreadsheets advance level (excel)
  • NAV 2015 or better
  • Skilled in organizing resources and establishing priorities
  • High level of computer literacy compulsory
  • Strong technical skills
  • RESPONSIBILITIES

  • Provide first-line support to users
  • Resolving day to day user queries
  • To ensure that all calls are logged, managed and closed within SLA
  • Work with and liaise with the line manager on deadlines and expectations
  • To ensure Customer / Client Satisfaction
  • Develop standard operating procedures
  • Liaise with External Service Providers for support
  • Assist with ad hoc NAV projects
  • Work with the team to ensure projects are fulfilled in terms of its scope, work, breakdown, objectives and outputs
  • Adhere to best practice, corporate guidelines and objectives
  • Interface with internal clients as needed and participate in client communication
  • Participate in project activities and maintenance
  • Research and development on ongoing projects and business specific projects
  • Support business functions by providing information and innovative solutions when required
  • Keep abreast of developments / new technology, processes and equipment
  • Develop open and effective communication with all users
  • Prepare and supply relevant reports and input for management
  • Assist with the implementation of ERP Training across the group
  • Apply
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