Problem solving is one of the most important tasks of the Systems Operations Manager. The ability to quickly identify the root cause and formulate solutions with least impact on
operations from a cost perspective is essential in this role. Working with the management team, the position also contributes to the development and
implementation of organisational strategies, policies, and practices.
Key Responsibilities :
Ensuring that customer service levels are met, by providing new system installations or maintenance services and resolving customer queries or complaints in local and international markets.
Manage service call-out efficiencies to ensure optimal service delivery meets SLA
Manage departmental budget pertaining to Costs of Sales Material and Direct
Overheads of new and repairs business.
Improve the operational systems, processes, procedures, and policies in support of the organisations mission & vision.
Ensure quality assurance and continuous improvements of products by raising internal corrective actions.
Manage and increase the effectiveness and efficiency through improvements and coordination of communication between operations and other business crossfunctions.
Long-term planning, including an initiative geared towards operational excellence.
Oversee overall operational management, planning, systems, and controls.
Management of quarterly and annual financial targets.
Maintain and develop customer relations with existing client base.
Investigate and report on data disputes and formulating incident reports for management and customers.
Manage invoicing of clients for Projects and / or Repairs carried out in the month.
Manage third party contractor agreements in conjunction with the Legal Officer.
Manage fleet of vehicles used by technical staff.
Regular meetings with Support team to address any constraints regarding service delivery.
Manage data Software Support.
International travel to assist distributors with project management and system training.
Responsibilities by Function Financial Management
Develop and manage annual operational budget.
Oversee monthly and quarterly assessments and forecasts of departmental financial performance against budget and operational goals.
Managing S&T and overtime reimbursement requests from Installation and Technical teams.
Acquisition and management of vehicle fleet.
Managing contractor payments & Supplier payments.
Managing expense claim requests.
Manage asset requisitions.
Manage Project specific Invoicing
Drive initiatives that contribute to long-term operational excellence.
Manage / forecast human resources to meet business operational requirements, while adjusting for peak and down times.
Ability to identify areas of importance or weakness to the organisation.
Ability to work under pressure.
Contribute to short and long-term organisational planning and strategy as a member of the management team.
Strong leadership traits and integrity without compromise.
Costing projects for new proposals.
Create the project plan for new projects.
Manage projects with emphasis on containing cost and staying within budget and on time.
Manage issues (External constraints that requires client intervention).
Manage scope change requests and approvals.
Manage communication with the project owners (project status report) as well as with the professional team onsite (Electrical consulting engineers, Architects, PMs etc).
Manage risk by identifying potential problems and creating a risk plan of action.
Manage resources for Projects.
Manage quality ensuring the solution provided is within the technical spec as well as aesthetically acceptable to the client and of high quality.
Manage OHS requirements.