Customer Support Intern
Skunkhub
Cape Town, Western Cape, South Africa
7d ago

Internship Overview

6 months contract with opportunity to extend based on performance

Requirements

  • Impeccable English fluency;
  • A healthy obsession with treating people well and offering end-to-end support

    Excellent communication skills

  • Excellent phone etiquette and a pleasant manner
  • Excellent listening skills
  • Excellent writing skills
  • A high-level of IT literacy and aptitude for learning

    Sales skills

    Great organisational skills

    A high-level of independence and initiative

    Abundant enthusiasm and the ability to work in a team

    Ability to work under pressure and under tight deadlines

    Be familiar with Gmail, Microsoft Office, Google Drive, social media tools

    Ability to work under pressure and under tight deadlines

    Advantageous :

    Experience in a customer service role - call centre / contact centre

    Have used at least one form of CRM software (Zendesk, Freshdesk, etc.) extensively

    Xhosa or Zulu fluency

    Knowledge of South Africa's public transport system

    Familiarity with Google Maps and navigation

    The role involves : Learning from the team

    Learning from the team

    Delighting our clients by offering end-to-end seamless support by responding quickly and professionally to queries via phone, email and instant messenger.

    Assisting with administration tasks

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