Retentions Officer JB849
Kontak Recruitment
Durban City, Kwa Zulu Natal, South Africa
6d ago

Retentions Officer JB849

Durban Commercial City

Market Related

Key customer care role handling calls from people who are thinking about cancelling online courses.

Patiently listen and be empathetic

Track information

Apply consultative skills regarding pricing and courses

Educational Requirements :

Minimum 1 year sales experience

Customer care experience

Typing speed 25 wpm

Computer literate : MS Outlook, MS Word and MS Excel

Duties and Responsibilities :

Ability to build relationships

Become a product knowledge expert to switch sell students across various online courses

Ensure students who have requested cancellations are contacted and retained

Deliver excellent customer service

Carry out accurate and efficient sales related administration

Liaise effectively with students

Generate retentions and switch sells through telephonic consultation

Work closely with customer care department to ensure student communication journey is adhered to

Record prospective student details from each enquiry

Product retentions reports on a daily / weekly and monthly basis

Ensure student cancellations is processed within SLA

Capture leads on CRM system

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