To enable learning and development for internal and external Nedbank stakeholders through analysis, design, development, implementation and evaluation of learning solutions in order to achieve Nedbank's strategic objectives. Job Responsibilities
Conduct analysis on business imperatives and identified needs
Determine the scope of work of specific learning interventions, including deliverables and timeframes, and conduct needs analysis .
Deliver Learning and Development (L&D) solutions through learning interventions that are aligned with business and cluster strategic intent.
Apply L&D practices by keeping abreast of industry trends (Financial sector and Education, Training & Development) and legislative requirements.
Coordinate identified L&D initiatives and cluster projects
Enable role competence as described in the curricula per role
Make recommendation to business by identifying trends and providing feedback on identified success factors, risks and gaps
Make recommendations to the Learning and Development Manager if material should be developed in-house
Consult with clients through regular interactions to develop an understanding of their business context, structure and needs
Build and maintain relationships with internal stakeholders through consultation, understanding their requirements and accommodating needs.
Build and maintain relationships in external stakeholders by ensuring contracted deliverables are met.
Monitor own performance by tracking delivery against scheduled activities and learning evaluations and taking corrective actions when required.
Meet required business needs by engaging with business and determining the preferred method / medium of learning transfer.
Design and develop the required learning intervention, assessment and learning aids whilst ensuring they are appropriately positioned
Determining objectives for learner, business outcome desired and level of learner audience.
Obtain sign off of learning material / interventions by relevant stakeholders.
Determine if business areas would require change management interventions through analysis of current and (to-be) redesigned process maps.
Plan utilisation of resources.
Create an implementation plan / learning proposal
Mitigate risk by identifying deviations from contracted plans and processes and escalating as required.
Resolve work obstacles by putting contingency plans in place and managing on a case-by-case basis.
Ensure accurate tracking and reporting of learning interventions
Contribute to development of procedures, processes and standards
Ensure accuracy of learning material content with regard to product, processes, systems and legislative requirements
Support the achievement of the business strategy, objectives and values
Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and / or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses Contribute to a culture conducive to the achievement of transformation goals Participate and support corporate responsibility initiatives Seek opportunities to improve business processes and systems .
People Specification Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas / National 1st Degrees
Preferred Qualification Relevant HR diploma or degree, specialisation in Learning and Development, ODETDP diploma / certificate, qualifications in area of specialisation e.
g. Short Term Insurance; Investments; Executors; Financial Planning / Structuring Essential Certifications Preferred Certifications Type of Exposure
Conducting root cause analysis
Analysing situations or data that require an in depth evaluation of multiple factors
Designed and Developed Learning Intervention
Coordinating and gaining commitment from internal stakeholders
Facilitation of workshop / training
Coaching and Mentoring
Writing business proposals.
Conducting a needs analysis.
Communicating complex information in writing and verbally
Using different approaches in new work situations
Minimum Experience Level 8-10 years of relevant training experience and must have Commercial Insurance experience? Technical / Professional Knowledge
Administrative procedures and systems
Business terms and definitions
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge
Industry specific knowledge
Operational Decision Making
Technical / Professional Knowledge and Skills